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Premium Employer

FIS

Compare

3.9

based on 5.4k Reviews

202 FIS Jobs

Implementation-Conversion Analyst Senior Specialist

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.4k Reviews

10-12 years

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Implementation-Conversion Analyst Senior Specialist

FIS

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Back Office Consulting Recruitment Change Management Business Operations

+ 4 more

Job Description

About the role:

This is a pivotal role within the digital business responsible for client s development, scale, and delivery of digital transformation initiatives. The candidate will be responsible for Digital transformation portfolio within client engagement.

About the team:

A dispersed team situated in multiple countries, you ll join a hard-working, fun group with a real diversity of backgrounds.

What you will be doing:

Deliver consulting services in Digital transformation, Workforce Management, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
Run and lead discovery strategy phases of work, develop business transformation vision, value roadmap, high-level target solution designs, target experiences etc.
Responsible for successful delivery of Back office and contact center improvement recommendations resulting in highly satisfied, referenceable clients
Directly manage all aspects of the project lifecycle, work with matrixed IT partners to oversee all SDLC phases or iterations.
Rigorously managing scope to ensure commitments are achieved within agreed upon time, cost and quality parameters
Developing the project charter, integrated project plan, resource plan, contingency plan and related project management artifacts

What you will need:

Proven experience of Project managing the SDLC: using milestones to align project management and system development lifecycles and report project success.
Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX transformation
Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day.
Overall 10-12 years of Total experience in back office / middle office, including leadership & management of business operations /SDLC/RPA transformation projects
SDLC Implementation/ RPA Implementation, WFM, Change Management, or other Process Improvement Discipline.
Experience of migration of microservices from one environment to another