Application Support Senior Developer

Role & responsibilities

This role serves as a member of Fidelity India team under PSO umbrella, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity.

You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards.

You will also be responsible for the development, enhancements, and maintenance of application solutions for internal and external clients.

You will work to progress Fidelitys PSO and FCC Technology support team agenda by:

www.fidelityrecruitment.com

• Application Development Support

• Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle.
• Provide technical support to teams within the organization, and to external clients when required.
• Update technical documents and procedures to reflect current state.
• Provide support for application deployments.
• Assist with systems integration when needed.
• Collaborate with On-Site Application Development Support Team.

Infrastructure, Network and Application Support

• Ensure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level.
• Assist in ensuring FCC technology policies and procedures are adhered to.

Defect Remediation

• Remediate defects based on business and client priorities to address service disruptions, incidents, and problems.

Client Experience

• Deliver quality customer service interactions to our internal and external customers to create a positive experience.
• Take ownership of solving a customers problem promptly; use all available resources to achieve the best outcome.

Preferred candidate profile

• Strong technical insight and experience to inform, guide, challenge and support technical decisions.
• Strong analytical, conceptual, and innovative problem-solving abilities.
• Strong attention to detail.
• Ability to work independently while being in a team environment.
• Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
• Goal-oriented and a self-starter.
• Ability to quickly learn, adapt and change to meet the needs of a changing environment.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Excellent problem-solving skills.
• Customer service oriented.
• Ability to work in a fast-paced environment without direct supervision.
• Development or Support experience in the Canadian Financial industry is an asset.
• Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration

Perks and benefits

Cab, Food