Yardi Systems Administration Assistant Manager

Job Type: Full Time

Reports To: Yardi Systems Administration Manager

About your role
The role will be an excellent opportunity for an individual who has an in-depth knowledge of Yardi Voyager with experience of system administration support.

Working alongside colleagues within the Operations team and Technology, the role holder will help manage and help enhance Yardi Voyager to ensure value maximisation, improve process efficiency and maintain an appropriate controls environment.

The role will also involve working closely with other FIL departments as well as external third party service providers including managing agents, fund administrators and auditors.

About you

Experience and Qualifications Required

• 2+ Years' experience supporting Yardi products, in particular, Yardi Voyager 7S
• Experience implementing and upgrading Yardi Voyager
• Experience working with multiple Property Managing Agents (both UK and Europe)
• Understanding of systems related property management processes (e.g AP, AR, Treasury, Lease admin, etc)
• Attention to detail and a good work ethic is vital

Key Responsibilities

• Setup New Legal Entities, Properties
• Triage user requests issues
• Setup General Ledger & Bank Accounts
• Resolve third-party Property Managing Agents issues requests
• Respond to information requests using standard reports within Yardi Voyager
• Oversee data quality - investigate and triage data quality issues
• Provide general system training to both internal and external users
• Support the development of Policies & Standard Operating Procedures
• Create & maintain Invoice Templates
• Create & maintain Workflows
• Coordinate User Access & IP Information Collection
• Complete Custom System Setup (Invoice templates, workflows, etc.)
• Organise & manage system & UAT Testing
• Research and present New Yardi Voyager Features
• Co-ordinate updates, software changes or emergency issues with all users
• Perform System Maintenance and Update Tasks as part of BAU Activities
• Drive Process Improvements, Simplification and Automation of Processes
• Monitor Client Central for Latest Webinars Product Updates, Documentation & Technical Tips
• Attend Yardi Advanced Solutions Conferences (YASC) and Yardi End User Group Meetings
• Take minutes and notes from YASC, UK User Group, and other meetings as necessary
• Ensure compliance with procedures and controls and internal risk policies