Member Relations Officer

Position Overview:
We are seeking a dynamic Member Relations Officer to join our team. In this role, you will handle the key role in coordinating with our members for their subscription, renewal and any inquires including to provide exceptional support and fostering strong relationships. You will play a crucial role in enhancing member satisfaction, promoting our services, and ensuring that our members feel valued.

Key Responsibilities:

Act as the main point of contact for member inquiries, attracting new members to join the Federation, and addressing questions and concerns in a timely and professional manner.

Cultivate and sustain strong relationships with members to enhance their overall experience and engagement.

Support the onboarding process for new members, ensuring a seamless transition and comprehensive understanding of our services.

Collaborate with internal teams to address member issues and facilitate the collection of feedback.

Organize and engage in member events and meetings to strengthen community connections.

Gather and analyze member feedback to identify trends and opportunities for improvement.

Maintain precise member records and documentation within our database.

Assist in the creation and execution of member outreach initiatives and communications.

Stay informed about industry trends and best practices to continually enhance member relations strategies.

Qualifications:

A bachelors degree in communications, business, commerce, or a related field is preferred.

Demonstrated experience in customer service, member relations, or a comparable role.

Exceptional verbal and written communication skills.

Strong interpersonal abilities with a talent for building rapport and trust.

Proficient in Microsoft Office Access, with experience in Microsoft Excel being advantageous.

Strong problem-solving capabilities and a proactive mindset.

Ability to work effectively in a collaborative, team-oriented environment.

An opportunity to make a significant impact within our federation and the community.