Technical Product Manager

FCM, part of Flight Centre Travel Group (FCTG), is one of the worlds largest travel management companies and a trusted partner to national and multinational organizations. Operating in 97 countries with a 24/7 reach, FCM’s advanced technology and flexible solutions are designed to anticipate and solve client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a highly personalized business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions to its clients. FCM has won the prestigious World’s Leading Travel Management Company Award at the World Travel Market (WTM) for nine consecutive years (2011-2019). We are constantly transforming the business of travel through empowered, accountable people who deliver 24/7 service both online and offline.

FCM has also earned the coveted Great Place to Work certification five times and has been recognized as one of India’s Top 100 Great Mid-size Workplaces in 2024, as well as the Best in Professional Services. A leader in travel tech, FCM provides proprietary client solutions and specialist services through FCM Consulting and FCM Meetings & Events.

Job Purpose

The Technology Product Manager is responsible for the overall strategy, development, and execution of the product. This role involves owning and developing the product roadmap, ensuring it aligns with the business goals, and working with the development team to implement the plan effectively. The Technology Product Manager translates business strategy into actionable product strategies, communicates these strategies to development teams, and oversees the product’s progress throughout the development phase.\

Key Competencies

• Prioritization and Roadmap Process: The Technology Product Manager must be able to explain why certain features or goals are prioritized over others. This involves aligning key stakeholders such as sales, marketing, and engineering and ensuring that everyone understands why decisions are being made in the way they are. Clear communication of how and why priorities shift is crucial for success.

• Saying “No” with Explanation: There will be instances when it is necessary to decline requests from executives, engineers, or sales teams for additional features or changes to the roadmap. The Technology Product Manager needs to be able to effectively articulate the reasoning behind such decisions, backed by strategic insights, user data, or other relevant evidence.

• Balancing the Needs of Customers and Stakeholders: This role requires the ability to balance competing objectives, manage resource constraints, and make decisions that weigh customer needs against business goals and stakeholder demands. Prioritization will always be a challenge, but the ability to manage these factors while keeping the product vision intact is key.

• Evidence-based Decision Making: A successful Technology Product Manager uses evidence from user data, customer feedback, and analytics to inform decisions. Making decisions based on data rather than opinion leads to more credible arguments and stronger alignment with stakeholders, ensuring that the product roadmap is built on solid foundations.

Qualifications

• 8+ years of experience in product development, specifically within the Travel/TMC industry.
• Strong knowledge of the travel industry is required.
• Experience in expense management is a plus.
• A Bachelor’s degree in engineering or project management.
• Excellent networking and motivational skills.
• Strong problem-solving capabilities, with a proven ability to address complex challenges effectively.
• A proven track record of managing products through their entire lifecycle, from inception to launch.
• Ability to communicate product recommendations effectively to key stakeholders, ensuring alignment and clarity.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to

broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism