FatakPay Digital - Business Analyst - Debt Collection Process (2-3 yrs)

Job Description: Business Analyst - Debt Collection Process.

Location: Marol, Andheri East, Mumbai.

Experience: Minimum 2-3 years as a Business Analyst, preferably in the financial services or debt collection industry.

Education: Graduate/Postgraduate in Business Administration, Finance, Data Analytics, or a related field.

Technical Skills: Proficiency in data analysis tools, CRM systems, and visualization tools (Power BI, Tableau, etc.

Key Responsibilities:

Process Analysis and Optimization:

- Analyze the end-to-end debt collection process to identify inefficiencies and recommend improvements.

- Develop workflows and process maps for various DPD buckets (Pre-due, 0-30, 31-60, etc.

- Work with cross-functional teams to implement process enhancements.

Data Analysis and Reporting:

- Collect and analyze data on recovery performance, delinquency trends, and agent productivity.

- Generate actionable insights to guide decision-making for collections strategy.

- Create and maintain dashboards to track KPIs such as recovery rate, PTP adherence, and outstanding amounts.

Strategy Development:

- Collaborate with the Collections Head and other stakeholders to design data-driven strategies for debt recovery.

- Provide insights on customer behavior, payment patterns, and risk segmentation to inform targeted collection efforts.

- Support digital collections initiatives by analyzing campaign effectiveness and ROI.

Technology and Systems Support:

- Work with IT teams to enhance CRM systems and integrate new tools for process automation.

- Assist in implementing AI-driven solutions, such as conversational bots, for pre-due and overdue collections.

- Ensure proper data flow and system alignment between collection platforms, dialers, and MIS systems.

Performance Monitoring:

- Track and report on the effectiveness of recovery strategies across different channels (voice, digital, field).

- Identify trends in non-payment and propose corrective measures for at-risk portfolios.

- Monitor the impact of legal and compliance activities, such as notices and settlements.

Stakeholder Collaboration:

- Act as a liaison between operations, legal, compliance, and digital teams to ensure alignment of collection efforts.

- Communicate findings and insights to senior management through presentations and detailed reports.

- Collaborate with external partners, such as outsourced agencies, to ensure data accuracy and goal alignment.

Risk and Compliance Monitoring:

- Conduct periodic analysis of high-risk accounts and recommend mitigation strategies.

- Ensure all process changes align with regulatory guidelines and company compliance policies.

Key Skills and Requirements:

Experience:

- 2-3 years as a Business Analyst, with experience in debt collection or financial services preferred.

Education:

- Graduate/Postgraduate in Business Administration, Finance, Data Analytics, or related field.

Technical Skills:

- Proficiency in data analysis tools (Excel, SQL, Python/R preferred).

- Experience with CRM systems and visualization tools like Power BI or Tableau.

- Familiarity with collection tools, dialers, and automation platforms is a plus.

Analytical Skills:

- Strong ability to interpret complex data and translate it into actionable strategies.

- Problem-solving skills to address process inefficiencies and challenges.

Communication Skills:

- Excellent written and verbal communication to interact with stakeholders at all levels.

- Strong presentation skills for conveying insights effectively.

Work Ethic:

- Detail-oriented, proactive, and goal-focused.

- Ability to handle multiple priorities and meet tight deadlines.

Job Perks:

- Competitive salary and performance-based incentives.

- Opportunity to work in a dynamic fintech environment.

- Exposure to advanced analytics tools and debt collection strategies.

- Professional development opportunities and cross-functional collaboration.

Job Location: Marol, Andheri East, Mumbai