Chief Operating Officer (COO)

Job Summary:

The Chief Operating Officer (COO) is a key member of the executive leadership

team, responsible for overseeing the organizations day-to-day operational functions. This

role requires strategic vision, operational excellence, and leadership to ensure the company

achieves its objectives efficiently and effectively. The COO reports directly to the FT-CEO

and works closely with other senior executives to develop and implement business

strategies, processes, and initiatives.

Key Responsibilities:

Strategic Leadership:

• Collaborate with the FT-CEO to define and execute the company’s vision, mission,

and strategic goals.

• Translate strategy into actionable steps for growth, operational efficiency, and

profitability.

• Develop and implement operational policies that align with the company’s vision

and objectives.

• Provide leadership to key operational teams, aligning them with the organization's

goals and objectives.

• Monitor industry trends and adjust strategies to maintain competitiveness.

Operational Leadership:

• Oversee the day-to-day operations across all business functions, including finance,

HR, sales, marketing, IT, and supply chain.

• Establish and enforce company policies, procedures, and performance standards to

drive efficiency and compliance.

• Ensure compliance with legal, regulatory, and company standards across all

operations.

• Ensure seamless coordination between departments to enhance productivity and

resolve operational bottlenecks.

Financial Oversight:

• Work closely with the CFO to manage budgets, forecast financial needs, and analyze

financial performance.

• Optimize resource allocation and manage costs to achieve financial targets.
• Evaluate operational risks and implement measures to mitigate them.

Performance Optimization:

• Develop and monitor key performance indicators (KPIs) to measure operational

success.

• Analyze operational data and processes to identify opportunities for efficiency and

cost savings.

• Drive a culture of continuous improvement and innovation across the organization.

Team Development/Leadership:

• Develop leadership capabilities within the organization through mentoring and

professional development programs.

• Recruit and retain top talent while promoting a diverse and inclusive workplace.
• Ensure all employees have clarity about their roles and responsibilities.

• Build and lead high-performing teams by setting clear objectives and fostering a

culture of accountability.

• Promote collaboration and effective communication across departments.

Stakeholder Management:

• Act as a key point of contact for internal and external stakeholders, including

partners, vendors, and clients.

• Build and maintain strong relationships with key stakeholders, including customers,

partners, and clients.

• Represent the organization in meetings, negotiations, and events as needed.
• Ensure alignment between stakeholder expectations and operational deliverables.
• Act as a trusted advisor to the FT-CEO and board, providing insights on operational

issues and trends.

Key Skills and Competencies:

• Ability to align operational activities with long-term business objectives.
• Excellent leadership, interpersonal, and communication skills.
• Strong knowledge of business processes, supply chain management, and quality

control.

• Competence in budgeting, financial analysis, and cost management.
• Strong analytical, problem-solving, and decision-making skills.
• Adept at identifying and addressing operational challenges.
• Exceptional interpersonal and negotiation skills.
• Proficient in organizational change management and process optimization.
• Demonstrated ability to manage complex projects and cross-functional teams.
• High level of integrity, accountability, and resilience under pressure.

Technical Skills:

• Proficiency in business management software (e.g., ERP, CRM, or project

management tools).

• Strong understanding of financial management principles and tools.

Key Performance Metrics:

• Operational efficiency and cost-effectiveness.
• Achievement of strategic goals and objectives.
• Employee engagement and team performance.
• Client satisfaction and retention.

Qualifications:

• MBA or equivalent in in Business Administration, Operations Management, or

related field. Addition certification shall be preferred i.e.

• Certified Information Systems Manager (CISM).
• Project Management Professional (PMP).
• Six Sigma Certification

Experience:

• 10 years proven experience in senior operational or leadership roles, preferably as a

COO or equivalent.

• Extensive knowledge of business operations, strategic planning, and resource

management.