Associate Faculty - HFOBE

Location: Tech Mahindra SMART Academy for Healthcare, Pune

Experience: Minimum 2 years of experience working in Hospital Front office, Hospital Billing/ Medical Record Department.

Qualification: MBA in Hospital and Healthcare Management / PGDHM with two years of experience in the Medical record Department/ Hospital Billing department or Diploma in Medical Record Science with two years of experience in Medical Record Department/ Hospital billing department.

Number of openings: 1

Roles and Responsibilities:

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
• Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics.
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries
• Preferred Team handling exposure of Patient care coordinators
• Inbuilt empathy towards the patient and patient relatives
• Knowledge of Hospital Billing components for IPD and OPD
• Experience of handling TPA coordination and TPA queries for cashless facility
• Experience of handling TPA coordination and TPA queries for cashless facility
• Competent in Professional English (written and spoken) in terms of different professional operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters.
• Knowledge of Medical Record Science, medical terminology and Medical Coding.
• Excellent communication, IT Skills and people skills

Desired Skill Sets:

• Excellent professional knowledge
• Good written and spoken English knowledge
• Good computer skills
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
• Prior exposure in house training or departmental training.