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38 FactSet Jobs

IBS Client Service- Client Support Engineer- Front Office Support

3-5 years

₹ 6.5 - 8.59064L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

IBS Client Service- Client Support Engineer- Front Office Support

FactSet

posted 14d ago

Job Description

Provide reactive level I and II technology support to the FactSet users via phone, email, and remote assistance.
  • Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
  • Provide proactive technology support to the FactSet users via phone, email, and remote assistance.
  • Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
  • Monitor team mailboxes for client issues and client emails that have bounced back Resolve client issues and notify the account team of client emails that have bounced back
  • Work on roster in our 24*6 schedule.
JOB REQUIREMENTS
  • 3- 5 years experience .
  • Networking, computer engineering, and application troubleshooting.
  • Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.
  • Strong analytical and problem solving skills.
  • Excellent time and task management abilities; Self motivated with good discipline.
  • To read and interpret technical documentation and to create document for the fellow team member.
  • Excellent problem solving, planning, organizational skills.
  • Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred .
What makes it interesting?
  • Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc ), Scripting (shell, batch, powershell etc ), VWware , Citrix, Networking skills
  • Ability to make a meaningful contribution to a tight-knit team
  • Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
  • Direct working relationships with the some of the most influential buyside institutions on the planet.
  • Working alongside individuals who are true leaders in the field.

Employment Type: Full Time, Permanent

Read full job description

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What people at FactSet are saying

5.0
 Rating based on 4 Client Support Engineer reviews

Likes

Great compensation and leave allowance as compared to industry standards.

  • Salary - Excellent
  • +4 more
Dislikes

No scope for growth as per technical field but do have chances for fields related to Finance.

  • Skill development - Poor
Read 4 Client Support Engineer reviews

Client Support Engineer salary at FactSet

reported by 28 employees
₹5.7 L/yr - ₹11.5 L/yr
64% more than the average Client Support Engineer Salary in India
View more details

What FactSet employees are saying about work life

based on 1.4k employees
59%
83%
74%
62%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FactSet Benefits

Submitted by Company
Free Transport
Soft Skill Training
Job Training
Health Insurance
Submitted by Employees
Free Transport
Cafeteria
Team Outings
Health Insurance
Job Training
Work From Home +6 more
View more benefits

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FactSet Hyderabad / Secunderabad Office Location

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Hyderabad Office
FactSet Systems India Pvt Ltd, 7th Floor, Block-4, DivyaSree NSL Infrastructure Pvt. Ltd., SEZ,Gachibowli, Hyderabad, Telangana Hyderabad
500032

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