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IBS Client Service- Client Support Engineer- Front Office Support
3-5 years
₹ 6.5 - 8.591L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
IBS Client Service- Client Support Engineer- Front Office Support
FactSet
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
- Provide proactive technology support to the FactSet users via phone, email, and remote assistance.
- Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
- Monitor team mailboxes for client issues and client emails that have bounced back Resolve client issues and notify the account team of client emails that have bounced back
- Work on roster in our 24*6 schedule.
- 3- 5 years experience .
- Networking, computer engineering, and application troubleshooting.
- Fluent in English. Capable to articulate the problem to internal escalation point and explain the solution on a complex issue.
- Strong analytical and problem solving skills.
- Excellent time and task management abilities; Self motivated with good discipline.
- To read and interpret technical documentation and to create document for the fellow team member.
- Excellent problem solving, planning, organizational skills.
- Hands-on experience with FIX protocol, EMS/OMS and other financial software is highly preferred .
- Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc ), Scripting (shell, batch, powershell etc ), VWware , Citrix, Networking skills
- Ability to make a meaningful contribution to a tight-knit team
- Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
- Direct working relationships with the some of the most influential buyside institutions on the planet.
- Working alongside individuals who are true leaders in the field.
Employment Type: Full Time, Permanent
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What people at FactSet are saying
Rating based on 4 Client Support Engineer
reviews
Anonymous · IT & Information Security
in Hyderabad / Secunderabad
Great compensation and leave allowance as compared to industry standards.
- Salary - Excellent
No scope for growth as per technical field but do have chances for fields related to Finance.
- Skill development - Poor
Client Support Engineer salary at FactSet
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FactSet Benefits
Free Transport Soft Skill Training Job Training Health Insurance 
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