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8 Facebook Jobs in Navi Mumbai

Team Lead or Senior Team Lead

4-8 years

₹ 5.5 - 6.5L/yr

Navi Mumbai

1 vacancy

Team Lead or Senior Team Lead

Hexaware Technologies

posted 1d ago

Job Description

We are hiring Team lead for Social media on Online reputation management role.


Location - Ghansoli.


Shifts timings: 24/7 Rotational Shifts (9:15 hours)


Week Off: 2 Rotational Week off


Transport: Post 9 pm will be eligible for Home Drop.


Roles and Responsibilities:


  • Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model handling social media platforms like Facebook, twitter, LinkedIn, Instagram etc...
  • Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit.
  • Handle customer complaints and escalations, ensuring that issues are resolved swiftly and satisfactorily. Work closely with other departments to address root causes of complaints.
  • Lead and manage a team responsible for monitoring and responding to social media and email communications. Ensure that all team members are trained and equipped to handle customer interactions professionally and effectively.
  • Needs to be high on responsibility and ownership.
  • Is responsible for carrying out appraisals of Team Members.

Qualification & must have skill Required:

  • Bachelor's degree in a relevant field or 12 + 4 years of full time education.
  • Overall 5 year of work experience in a with minimum of 1 + year as an Team handling.
  • Domain expertize needed as Premium segment Voice/Email/Chat/ORM Program.

Preferred candidate profile:


Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model handling social media platforms like Facebook, twitter, LinkedIn, Instagram etc...



If interested & above skills sets matches with your current & prior experience as Online Reputation management, kindly share your updated resume @ AkankshaS6@hexaware.com or connect me @ 8668329184 for a role model discussion.


Thanks & Regards,

Akanksha Surve

HR Talent Acquisition Group - Senior Executive

Email : AkankshaS6@hexaware.com

Contact : 8668329184


Employment Type: Full Time, Permanent

Read full job description

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What people at Hexaware Technologies are saying

3.6
 Rating based on 29 Senior Team Leader reviews

Likes

Great place to work and Hexaware will give you opportunities a lot to develop your skills with the help of L&D team.

  • Salary - Excellent
  • +5 more
Dislikes

Job security since Hexaware has limited process

  • Job security - Poor
Read 29 Senior Team Leader reviews

Senior Team Leader salary at Hexaware Technologies

reported by 203 employees with 5-14 years exp.
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₹4 L/yr - ₹15.7 L/yr
At par with the average Senior Team Leader Salary in India
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