Exxat - Assistant Account Manager (3-5 yrs)

- The Assistant Account Manager supports the account management team in maintaining and growing client relationships.

- This role involves assisting with day-to-day client interactions, coordinating project deliverable, ensuring client satisfaction, and performing various operational tasks.

- The ideal candidate is organized, detail-oriented, and eager to learn about account management and client relations.

Key Responsibilities

1. Client Relationship Management:

a) Assist in managing client accounts managed by a US-based Account Manager.

b) Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.

c) Developing and maintaining strong client relationships to ensure client satisfaction and retention.

d) Schedule and conduct regular customer checkpoints, rotation readiness and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.

e) Gather and maintain information on assigned clients.

f) Suggest company products/services that maximize client satisfaction.

g) Promote products updates / Releases / Conferences and services to existing customers.

Project Coordination:

a) Coordinate with internal teams (e. , Data, Integration, Product, Engineering, Support and Configuration) to ensure timely delivery of client projects.

b) Maintain accurate and up-to-date client records and documentation for their standard clients in Monday. com.

c) Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.

Analytics and Reporting:

a) Work with support team to review ticketing trends with specific logo or domains.

b) Analysis of the product utilization of the customer and provide the recommendation on which clients need more support.

4) Technical Acumen:

a) Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.

b) Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.

c) Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation strategies.

Experience:

- Proven work experience (3 years of experience) in account management, customer service, operations, or a related field.

- Experience with CRM software (e. Salesforce, monday. com or others)

- Understanding of sales principles and ability to deliver excellent customer experience.

- Preferred to have an undergraduate degree in Business Administration, Marketing, or relevant field.

Skills:

- Excellent communication and interpersonal skills.

- Effective presentation and negotiation skills.

- Good time-management skills with a problem-solving attitude

- Basic understanding of project management principles and operational processes.

- Ability to work collaboratively in a team environment with coordination required With multiple teams