Assistant Manager/Team Leader - Customer Support Role (3-10 yrs)

Key Responsibilities :

- Team Management : Lead and supervise the customer support team, ensuring excellent performance and customer satisfaction.

- Supervisor Calls : Manage escalated or complex customer queries.

- Reporting : Prepare daily, weekly, and monthly reports in Excel, and present them to management, including data analysis.

- Feedback Conversions : Drive customer feedback conversion into actionable insights for service improvement.

- Process Improvement : Identify opportunities to enhance customer service operations through the use of software, tools, or apps.

- Training & Development : Train and mentor the team, ensuring high standards of customer support.

Qualifications :

- Minimum 3 years of experience in customer support or a similar role.

- Proven leadership and team-handling skills.

- Strong proficiency in Excel and creating presentations.

- Excellent communication and problem-solving abilities.

- Experience with customer support software is a plus.

Apply now to join a fast-growing fashion brand and contribute to our mission of delivering excellent customer service!