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5 Expedite Commerce Jobs

Salesforce Full Stack Dev(Support)

2-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Salesforce Full Stack Dev(Support)

Expedite Commerce

posted 4d ago

Job Role Insights

Flexible timing

Job Description

As a Full-Stack Salesforce Developer Support, you will play a crucial role of being the first point of contact for customers experiencing technical challenges and user experience while leveraging the extensive capabilities of our product. This position involves a strong focus upon utilizing Salesforce as a source of data to ensure an outstanding user journey.
What you will do
  • Serve as Technical SME in the Success organization responsible for enhancement technical design and support technical troubleshooting
  • Exceed customers expectations and experience in a way that results in high customer satisfaction
  • Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges
  • Research, document, and prioritize customer issues, using internal tools while managing time effectively in a fast-paced environment
  • Collaborate on issues with Product Team, when required
  • Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
  • Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
  • Bachelors degree in Computer Science or equivalent experience and 4+ years of work experience in Engineering, Programming, or Technical Support. Min 2+ years of Salesforce Development Experience is a must.
  • Excellent written and verbal communication skills
  • Demonstrated skills in Customer Support or Customer Service in a customer-facing role
  • Ability to effectively prioritize and advance customer issues, as the need arises
  • Ability to multi-task and perform effectively under pressure
  • Experience with Salesforce and/or CRM applications and other cloud-based technologies
  • Salesforce Active Certifications; Admin 201, Adv. Admin, Platform App Builder, or Platform Developer 1
  • Experience with CPQ and/or Subscription Billing is preferred.
  • Experience with building Salesforce AppExchange products is a plus.
  • Demonstrates an open mindset and willingness to work in a 24x7 operational environment, including rotational shifts, to ensure seamless business continuity.
  • Health Insurance, PTO, and Leave time
  • Ongoing paid professional training and certifications
  • Fully Remote work Opportunity
  • Strong Onboarding & Training programs

 


Employment Type: Full Time, Permanent

Read full job description

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What people at Expedite Commerce are saying

What Expedite Commerce employees are saying about work life

based on 6 employees
75%
100%
100%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Expedite Commerce Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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