ZenTrade - Manager - Customer Success (4-7 yrs)

ZenTrades (https://zentrades.pro) is a product start-up from the house of award-winning SaaS business solutions. ZenTrades's founding team consists of UW Madison, and UC Berkeley alumni with strong domain knowledge having built top-notch products and implemented them at Fortune 500 companies.

ZenTrades is on a mission to build a powerful AI-powered assistant that enables service businesses to focus and increase their sales metrics by scoring on leadership opportunities that are ideally lost in the field. We are constantly mining recommendations to help service contractors gain efficiency and help them spend more time in front of customers, not computers. Our customers stay in control of their business and have visibility into the most important data and metrics required and we give them insights to do more. At ZenTrades, we aren't a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes. We encourage you to challenge our status quo.

As a Customer Success Manager, you will actively contribute to meaningful projects, work closely with a mentor and senior leadership, and gain significant experience in working directly with high-velocity growth teams and exciting real-world software engineering experience.

Why should you join the ZenTrades Clan?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field. At ZenTrades, we aren't a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes that will assist with growth. We encourage you to challenge our status quo. We value creativity, hard work, initiative, and radical ideas above all else.

What is in store for you?

- A role where you work directly with our founders or leadership team to help them build and grow the company

- Be a part of a company that is doing something really amazing & redefining stuff

- Learn and grow far beyond your current horizon

- Coordinate with all the teams to build strategic partnerships, design go-to-market strategies, and establish key business opportunities. Basically, establish and track progress across multiple projects ( OKRs, etc.)

- Pick up special projects which align with the key priorities at different times.

- Work on cutting-edge technologies and products that are redefining how the home services industry operates in the North American market

- Make a splash in a multi-billion-dollar SaaS industry

- Learn & Grow far beyond your current horizon

- A start-up culture that you'd cherish forever in your work life

Day-to-day responsibilities will include:

- Possess deep product knowledge with an ability to show product demos as needed.

- Working on Product adoption

- Resolve Customer issues by engaging closely with internal teams to help determine the best technical implementation plan post sales process.

- Drive revenue through proactive outreach to existing accounts and overachieve quarterly and yearly revenue targets.

- Understand and analyze customers' business needs, technical requirements, and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities to demonstrate values

- Gain customer confidence by responding promptly to incoming support requests whether via telephone or email.

- Own the key metrics like(NDR & Customer Retention)

- Understand and document customer's business flow (for large customers) and deep understanding of use-cases.

- Build and manage the entire revenue cycle from qualifying to scoping the opportunity, building relationships, negotiating, and closing the business.

- The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from ZenTrades products.

- Getting things done in a fast-paced work environment.

- Learn about the SaaS industry, market trends, and competitive landscape to provide valuable insights.

- Assist in building business process documentation to support the venture establishment

- Business and corporate strategic planning shall include lead generation strategies, industry analysis, market research, and strategy value assessment. A lot of data-based research and strategy-making will be required here

- Work closely across multiple functions (product, growth, sales, and engineering) to optimize and execute strategic partnerships

- Prioritizing and regularly tracking all the major projects and keeping the management updated regarding the progress and also concerns, if any

- Assisting the founding team in terms of planning, implementing, and managing various projects and the proposed recommendations and projects

- Researching, analyzing, and drawing valuable conclusions/ insights from the vast amount of data related to the market, industry, current processes & trends and also reporting the same to the management in regular interval

You will fit right if you have:

- B.Tech/BE/MBA/PGDM in any specialization

- 3-5 years of experience working in Account Management or in a fast-paced SaaS product startup environment

- Possess strong written and verbal communication skills.

- Sound business judgment, including the ability to handle sensitive and highly confidential information.

- Familiarity with financial modeling and data analysis.

- Professional temperament, including the ability to remain calm under difficult circumstances.

- Can-do attitude or can hustle

- Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment

- Good data analytics skills/presentation

- Excellent attention to detail, accuracy, and quality

- Excellent command of MS Office and Google Workspace

- Strong analytical skills and attention to detail

- Adaptable and flexible to changing circumstances and needs of the role, including flexibility in working hours -depending upon the organization's needs at different locations and time zones

- You are an entrepreneur at heart, i.e., you are not only excited about startups but also really understand what it is like to work in one.

- You believe in taking end-to-end ownership of things

- You do not shy away from going above and beyond the traditional growth paths

- Should possess strong problem-solving skills and critical thinking

Note: You will be required to operate in the US time zone which is - 6:00 pm IST to 4:00 am IST from Pune Location

If you think, you are a good fit. We would love to talk to you!