Capacity Management Analyst (1-4 yrs)

Job Description :

- ITIL accreditation or Computer Science or equivalent, or a related discipline.

- At least 2, typically minimum 1 year practical experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration.

- Scheduling, organizing and facilitation of meetings

- Engagement of stakeholders of various levels and roles in the organization

- Frequent review and remediation of key data points supporting forecast and reporting processes

- to have a capacity tooling practical and automation driven to maximise efficiency

- to have practical experience of continuous improvement methods and techniques

- to have a good understanding of statistical and analytical principles and processes

- to possess good interpersonal skills for written, oral and face to face communications

- to possess skills in influencing and negotiation methods and techniques

- to have an analytical mindset, build and report on key metrices to baseline and seek improvements where necessary

- to have the ability to understand how the IT technology supports the business