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1 Gridlogics Technologies Executive Job

Retention & Loyalty - Executive

1-4 years

Hyderabad / Secunderabad

1 vacancy

Retention & Loyalty - Executive

Gridlogics Technologies

posted 5mon ago

Job Description

As a CRM Executive, you will be responsible for all aspects of the customer retention & loyalty process. You will manage campaigns across various channels such as email, SMS, etc ensuring their timely execution. You will also play a crucial role in campaign planning, content creation, analysis, and performance optimization. The ideal candidate should be detail-oriented, creative, and able to deliver high-quality work.
Key Responsibilities:
  • Develop and execute strategies to enhance customer engagement across various touchpoints.
  • CRM Calendar Ownership: Take full ownership of the monthly CRM calendar, ensuring all campaigns are planned, scheduled, and executed on time.
  • Campaign Planning & Execution: Plan, execute, and optimize CRM campaigns using various tools (email, SMS, chat).
  • Continuously improve creativity in campaigns to drive customer retention and engagement.
  • Work closely with internal teams to ensure smooth campaign execution.
  • Campaign Tracking & Reporting: Track the performance of CRM campaigns and maintain performance reports for management.
  • Optimize campaigns based on key performance metrics such as open rates, click-through rates, and conversion.
  • Train agents on product knowledge and campaign objectives to ensure smooth execution.
  • Post-Campaign Analysis: Analyze and report on campaign performance, including audience targeting, creative impact, and conversion metrics.
  • Stay up-to-date with email marketing trends and implement best practices to improve campaign results.
  • Ensure all deadlines for creative, data, design, and promotions are met with minimal errors.
Skills Required:
Essential:
  • Bachelor s or Master s degree in marketing or a related field
  • 3+ yrs Experience in online marketing and CRM
  • Strong communication skills with attention to detail
  • Ability to manage multiple campaigns in a fast-paced environment
  • Experience in the online gaming industry is highly desirable

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

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What Executive at Gridlogics Technologies are saying

What Gridlogics Technologies employees are saying about work life

based on 19 employees
64%
91%
50%
75%
Strict timing
Monday to Friday
No travel
Day Shift
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Gridlogics Technologies Benefits

Work From Home
Job Training
Cafeteria
Free Food
Team Outings
Education Assistance +6 more
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5mon ago·via naukri.com

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