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3 DP World Executive Jobs

Executive - Key Accounts - Express Logistics

2-10 years

₹ 2.1 - 4.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Executive - Key Accounts - Express Logistics

DP World

posted 9hr ago

Job Description

  • Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
  • Prepare detailed reports, as required, for customers
  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
  • Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
  • Perform first level root cause analysis
  • Any critical escalation from client related to closure has to be highlighted to senior level,
  • Arrange for expedited service recovery for shipments, when necessary
  • Revert back to the client with update/closure in the given timeline.
  • Need to share the closure file with every client.
  • Responsible for billing and payment collection from the customer.
  • Maintaining an accurate record of all existing and potential customers.
  • Responding to customer inquiries in a timely and professional manner.
  • Serve as the link of communication between key customers and internal teams

Employment Type: Full Time, Permanent

Read full job description

DP World Interview Questions & Tips

Prepare for DP World Executive roles with real interview advice

What Executive at DP World are saying

4.3
 Rating based on 32 Executive reviews

Likes

Team work and employees salary

  • Skill development - Good
  • +3 more
Dislikes

System process not for good.

Read 32 Executive reviews

Executive salary at DP World

reported by 137 employees
Lock Unlock
₹1.5 L/yr - ₹8.4 L/yr
At par with the average Executive Salary in India
View more details

What DP World employees are saying about work life

based on 768 employees
57%
37%
47%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DP World Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Free Food
Gymnasium +6 more
View more benefits

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DP World Dubai Office Location

View all
Dubai, Dubai Office
Headquarter
DP World, JAFZA 17, Jebel Ali Free Zone PO Box 17000, Dubai - UAE Dubai, Dubai

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