IT Support Specialist

• Front-Line Technical Support: Serve as the primary point of contact for on-site technical issues, delivering prompt and professional support to employees and visitors.
  
• Hardware Software Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, including issues with laptops, desktops, printers, mobile devices, and peripherals.
  
• System Installation Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment, ensuring optimal performance and security.
  
• User Account Management: Create, modify, and delete user accounts and permissions, upholding data security and access control protocols.
  
• Network Connectivity Support: Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN access, to maintain uninterrupted workflows.
  
• Google Workspace ChromeOS Expertise: Provide in-depth support and training on Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.) and ChromeOS, empowering users to leverage these tools effectively.
  
• Chrome Enterprise Browser Management: Configure and manage Chrome Enterprise browser settings, policies, and extensions to optimize security, performance, and user experience.
  
• AI Integration Support: Stay abreast of AI advancements and explore opportunities to integrate AI-powered solutions into existing workflows, providing guidance and support to users.
  
• Technology Training Education: Conduct training sessions and workshops on various technology topics, empowering users to maximize their productivity and stay informed about best practices.
  
• Asset Management: Maintain accurate inventory records of IT assets, including hardware, software, and licenses, ensuring compliance and efficient resource allocation.
  
• Documentation Knowledge Sharing: Document troubleshooting steps, solutions, and procedures, contributing to a knowledge base that facilitates self-service and team collaboration.

What you bring: