Customer Support Officer (1-5 yrs)

Candidate should be good in english,Candidate should be comfortable with Chandivali location.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits,follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.Good customer service can turn simple questions or challenging situations into opportunities to gain customers' trust and create positive experiences.

- It's not just about resolving issues it's about responding promptly, meeting customer needs and expectations, active listening, and empathy for customer concerns.