Digital Account Manager

Key Responsibilities:

• Manage and nurture client relationships to ensure long-term satisfaction and retention.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop and implement strategic account plans to achieve client goals and drive growth.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor and report on account performance, providing regular updates to clients and internal stakeholders.
• Identify opportunities for upselling and cross-selling additional services or products.
• Conduct regular meetings with clients to review progress, gather feedback, and discuss future plans.
• Prepare and present detailed reports and proposals to clients and senior management.
• Stay up-to-date with digital marketing trends and best practices to provide clients with informed advice and solutions.

Qualifications:

• Bachelors degree in Business, Marketing, Communications, or a related field.
• 4-6 years of experience in account management, within a digital marketing agency.
• Proven track record of managing and growing client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software, Google Analytics, and digital marketing tools.
• Analytical mindset with the ability to interpret data and provide actionable insights.

Preferred:

• Experience in Social Media, SEO, PPC, Website Development, Performance Marketing, etc
• Familiarity with project management tools and methodologies.
• Certification in Digital Marketing or Account Management.