Investment Operations Executive

Job Title: Investment Operations Executive

Location: Pune

Job Type: Full-time

Reports To: Head of Investment Operations

Job Overview:

We are seeking a dynamic and results-driven Investment Operations Executive to join our team. This role focuses on servicing the needs of our existing and new clients. The ideal candidate will possess good communication skills, a good understanding of investment operations and a passion for resolving clients requests.

Key Responsibilities:

• Client Onboarding: Help Investment Associate in client onboarding by completing the KYC process, account opening on our platform, mandate activation for investment readiness for all the products i.e. Mutual Fund, AIF and PMS.
• Transactions Monitoring: Monitor financial transactions like Purchases, redemptions, switches, SWP, SIP, Change of Broker and ensure they are executed successfully.
• Non-Financial Transaction Management: Manage non-financial transaction processes to comply with regulations e.g. Nomination update, KYC update, Bank account addition or change.
• Service Queries and Escalation: Collaborate with Investment Associate to resolve client’s operational and service-related queries - Transactions, Mandates, Account Opening and escalate when required
• Internal Technology Systems Management: Manage Everguard EAM system by keeping the client portfolios and reference data up to date as per the required frequency.
• CRM Management: Maintain accurate records of all investment transactions and operational updates in the CRM system.
• Reports: Prepare ad hoc reports on client investment data required by management
• Meetings Logistics: Manage logistics for internal and external meetings

Qualifications:

• Education: Bachelor’s degree in Business, Commerce is preferred.
• Experience: Minimum 2 years and Maximum 3 years’ experience financial services operations.
• Knowledge: Familiarity with Mutual fund processes like KYC, Nomination

Skills:

• Hands on with popular email and web-based systems
• Working knowledge of MS Excel, with good data analysis skills
• Good verbal and moderate written communication skills
• Details oriented
• Strong Listening and Collaboration skills
• Ability to manage multiple tasks in a fast-paced environment.

Personal Attributes:

• High level of integrity
• Self-motivated, results-oriented, and goal-driven.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Enthusiastic, confident, and professional.

Key Performance Indicators (KPIs):

• Quality of Service for Client requests
• Turn-around time for KYC and Account opening
• Quality of output for Client requested reports
• Customer Satisfaction score
• Adherence to internal process compliance

Why Join Us:

• Growth Opportunities: We offer a dynamic and supportive work environment with ample opportunities for career advancement within the company and industry.
• Competitive Compensation: Attractive salary and performance-based incentives.
• Professional Development: Ongoing training and development opportunities to enhance your skills and knowledge of financial products.
• Company Culture: Be part of a collaborative and innovative team that values integrity, discipline, and hard work.
• Office Location: In the heart of Pune with world-class facilities and a 50-meter walk from Metro Station.
• Work / Life Balance: Our working hours are fixed from 9 am to 5:30 pm, with reduced hours on Saturdays.