NOC Engineer

NOC Engineer

Responsibilities

• Manage and maintain the Monitoring Systems
• Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Handling the Issues reported by users and give them initial response within defined time frame.
• Knowledge of Network, topologies, standards and infrastructure
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services)
• Server build and installs, application upgrades, network equipment build and installation.
• Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Participate in a 24x7 shift and support 24x7 call-out rota if required.
• Good understanding of ITIL standards and should have worked in the ITIL framework
• Should be well versed with Event Management and Incident Management processes
• Takes network problem complaints from the users, analyses them and depending on the difficulty of the problem, either seeks help or solves them himself.
• Daily analysis of customer data reports and escalation
• Case Assignment to the appropriate queue after analysis
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
• Experience of working on Network tools, Kaseya, System tools, MS applications, Operating systems, Active Directory access requests and MFA requests.
• Experience using trouble-ticketing and service management systems JOB DESCRIPTION NOC ENGINEER Doc. No: JD004 Version: 1.0 Created: 4/16/2020

Organisational Responsibilities

• Seek and participate in support opportunities across the organization
• Actively participate in the skill development of your colleagues (workshops, presentations)
• Actively contribute to corporate knowledge base
• Follow agile/lean practices Desired Skills
• Bachelor’s degree and/or equivalent combination of education/training and experience for the role (MS Certifications preferred).
• Good communicator with a natural aptitude for dealing with people.
• Basic Linux CLI and sysadmin skills.
• Strong analytical skills and able to collate and interpret data from various sources.

Ability to assess and prioritise faults and respond or escalate accordingly

• Preferred to have or aware of at-least 1 or 2 monitoring tools like PRTG, SolarWinds, Nagios
• ITIL V3 Certification Optional Skills
• Virtualisation and Cloud Computing Exposure
• Preferred to have prior work experience of NOC environment and global support (for different regions across the globe) Professional Skills
• A Team player with positive attitude
• Excellent interpersonal and communication skills
• Open-minded, adapt quickly to new environments and a quick learner

Rotational Shift every month

Location : Porvorim Goa