Technical Support Executive

1. Serves customers by identifying their needs and engineering adaptations of Electrical products, equipment, and services.

2. Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.

3. Provides product, service, or equipment technical and engineering information by answering questions and requests.

4. Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.

5. Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.

6. Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.

7. Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.

8. Submits orders by conferring with technical support staff and costing engineering changes.

9. Develops customer s staff by providing technical information and training.

10. Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

11. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.