Project Coordinator and Customer Support Liaison

Key Responsibilities:

Project Coordination

• Collaborate with CSD and IT teams to define project scope, objectives, and deliverables.
• Develop and maintain project plans, timelines, and resource allocation.
• Track project progress and provide regular updates to stakeholders.
• Identify and mitigate potential risks and issues.
• Coordinate project testing and deployment.
• Ensure adherence to project management methodologies and best practices.

Customer Support

• Serve as the first point of escalation for complex customer support issues that require IT involvement.
• Liaise with IT to investigate and resolve technical problems impacting customers.
• Communicate technical solutions and workarounds to CSD representatives in a clear and concise manner.
• Maintain a knowledge base of common IT-related customer support issues and solutions.
• Identify recurring problems and work with IT to implement preventive measures.

Communication and Collaboration

• Foster strong working relationships with CSD and IT teams.
• Facilitate effective communication between the two departments.
• Organize and lead cross-functional meetings.
• Document and share project and support information.
• Promote a culture of collaboration and customer-centricity.

Qualifications:

• Bachelor s degree in a relevant field or equivalent work experience.
• Proven experience in project coordination or customer support, preferably in a technology-driven environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Familiarity with customer service and IT best practices.
• Proficiency in project management and support tools.

Experience:

• Minimum 2-4 years of experience
• (Freshers with the right skills will also be considered)