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eTeam
Microsoft 365 Global Administrator - ITIL Frameworks (8-12 yrs)
eTeam
posted 1d ago
We are seeking a highly skilled and experienced Microsoft 365 Global Administrator to join our IT team. The ideal candidate takes responsibility for administration, management, and support of our Microsoft 365 tenant as member of the M365 Workplace Team and under management of the M365 Workplace Team lead located in Germany.
This role requires a deep understanding of tenant-level configurations, security, compliance, and user management within the Microsoft 365 environment.
Key Responsibilities :
Tenant Administration :
- Oversee the daily operations and administration of the Microsoft 365 tenant, ensuring optimal performance and security.
User and License Management :
- Manage user accounts, licenses, and permissions across the Microsoft 365 tenant.
Security and Compliance :
- Implement and maintain security policies, compliance standards, and data protection measures at the tenant level in close cooperation with CISO.
Support and Troubleshooting : Provide technical support and troubleshooting for tenant-related issues, ensuring timely resolution.
Tenant Configuration : Configure and manage tenant settings, including domain management, service health, and organizational settings.
Intune experience :
Monitoring and Reporting : Monitor tenant performance, usage, and security. Generate regular reports on the health and status of the Microsoft 365 tenant.
Policy Enforcement : Develop and enforce policies for data retention, access control, and compliance within the tenant.
Team Support : Support the Microsoft 365 Team Leader in their duties, providing assistance and expertise as needed.
Stay Updated : Keep abreast of the latest developments and best practices in Microsoft 365 tenant management and related technologies.
Qualifications :
Education : Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience : Minimum of 5 years of experience in IT administration, with at least 3 years specifically in Microsoft 365 tenant administration.
Certifications : Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certifications are highly desirable.
Skills :
- In-depth knowledge of Microsoft 365 tenant administration.
- In-depth knowledge of Entra ID and Endpoint Management (Intune).
- Strong understanding of security and compliance in a cloud environment.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Very good English in word and writing, German is a plus
Preferred Qualifications :
- Experience with PowerShell scripting for automation.
- Familiarity with hybrid environments and on-premises to cloud migrations.
- Knowledge of ITIL processes and best practices.
Functional Areas: IT Hardware & Telecom
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