ETMoney - Customer Experience Specialist (2-6 yrs)

Job Description

Customer Service is one of the key functions at ET Money. It's one function where we directly interact with users, get insights and play a pivotal role in long-lasting relationships. Empathy and speed are two keys levers that help us manage the flow and create a positive experience for users.

Role & Responsibilities :

- You will have the responsibility of taking complete ownership in sorting out the queries of the prospective /existing investors so that he/she can invest /continue to be on our platform with no doubts/queries left in his/her mind.

- You will play a key role in shaping the perception of customers about ET Money and help them invest in our platform.

Skill Set Required :

- You must have effective written and oral communication skills.

- You must have strong knowledge of MF products.

- You need to have good coordination skills and the ability to work with different teams.

- You must have 2+ years of experience in MF industry.

-You must be NISM certified.