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Technical Professional
eSSL
posted 29d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
BCA / BSc, CCNA/CCNP, Diploma or BE/Btech candidates preferred.
Candidates with Electronics/ Networking Knowledge can also apply.
ROLES AND RESPONSIBILITIES
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.
Apply Below: Full Name Permanent Address Present Address Education Qualifications Skills & Expertise Career Goals Training Certificates Languages Known Allowed files are pdf, doc, docx. Max 2MB Applying for Which Location Any Prior Experience in Biometrics Field Any Prior Experience in Other Security SystemsEmployment Type: Full Time, Permanent
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People are getting interviews at eSSL through
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Job Portal
Referral
Recruitment Consultant
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at eSSL are saying
What eSSL employees are saying about work life
based on 27 employees
Strict timing
Monday to Saturday
No travel
Day Shift
eSSL Benefits
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