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144 Ericsson Jobs
MSDM - NOC Operation Incident Management
3-6 years
₹ 4.15 - 8.85L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
MSDM - NOC Operation Incident Management
Ericsson
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
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About this opportunity:
The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements. Understand and act upon the End-to-End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.
What you will do:
- Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customers infrastructure performance.
- Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization
- Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets
- Report to MSIP KPI according to the report requirements stated on the local or global WLA
- Ensure adequate cost and resource allocation in compliance with Group and local safety requirements
- Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization
The skills you bring:
- Education: BTech, B.E (IT, CS, E&C)
- Experience: 10+ years experience in telecom along with Incident management (Analytical skills to be good)
- Focus on productivity and efficiency of the center (local or global) under its responsibility
- Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA
- Ensure that the delivery units are working in completely alignment with the New MSTOP processes
What happens once you apply?
Notice of Job Opportunity Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: India (IN) || Bangalore
Job details: MS Delivery Manager
Job Stage: Job Stage 6
Primary Recruiter: Kajal Sharma
Employment Type: Full Time, Permanent
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People are getting interviews at Ericsson through
People are getting interviews through
(based on 260 Ericsson interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
36%
19%
14%
9%
3%
2%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ericsson are saying
Rating based on 50 Incident Manager
reviews
Anonymous · IT Support
in Bengaluru
Likes
Work life balance is good and job security is there.
Dislikes
Office politics is there and career growth is not. Worst thing salary increment also less under 10%
Read 50 reviewsIncident Manager salary at Ericsson
reported by
343
employees
with 2-13
years exp.
₹3.7
L/yr - ₹13.1
L/yr
9%
more
than the average Incident Manager Salary in India
View more details
What Ericsson employees are saying about work life
based on 6.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ericsson Benefits
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Ericsson Bangalore / Bengaluru Office Location
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Level 7,8,9 ,Citrine Block ,Bagmane World Technology Centre, Outer Ring Rd, Laxmi Sagar Layout, Mahadevapura
Bengaluru
Karnataka 560048
Karnataka 560048
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