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Data Center Customer Operations Engineer III
Equinix
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on escalating non-standard procedure escalation requests
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment, and cabinets
- Cage installs for mesh and overhead cable trays; and performs tape changes and standard operating back-up changes
Cross-Connect
- Supports data center standard operating cross-connect work order requests for installation, terminations, and modifications
- Ensures the standard operating procedures are followed on cable management of coaxial, fiber, twisted pair copper, and semi-routine intra-building cross-connects
- Install basic connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
- Supports standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May perform standard operating layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports standard operating procedural tasks
- Provide backup assistance to team members when necessary
Customer Management
- Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Ensure time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
- Supports customers on-site through access control and escorting services
Projects
- Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
- Supports vendors on projects
- Supports physical customer audits
Training
- Completes all assigned training promptly
- May provide support to new hires
Incident Management
- Assists more senior staff with responding to all on-site incidents and acts as directed
Collaboration
- May work internally or with other departments to support and increase efficiencies and reduce potential failure scenarios
Qualifications
- Typically requires a high school diploma or degree and 0-3 years of equivalent work experience
- Fresh graduates are welcome to apply
- Ability to safely and effectively perform the necessary physical tasks associated with the job
Employment Type: Full Time, Permanent
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What Equinix employees are saying about work life
based on 61 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Equinix Benefits
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