Continuous Improvement Analyst - PPE

• We have two extraordinary opportunities for Continuous Improvement Specialists to join our Life and Pensions Operation
• The purpose of these roles is to support the organisation in advancing operational excellence and delivering against strategic goals through the identification of opportunities for improvement and efficiency
• You will assess the current business process and ways of working mapping the flow, including inputs and outputs, and recommend ways to improve efficiency, increase quality and reduce cost
• You will introduce metrics to monitor the new processes to ensure they deliver the intended efficiencies

• Working with operational delivery teams, project managers, contractors, development teams and other project stakeholders to deliver effect improvements within the operation
• Manage key stakeholders to gain their trust and buy-in to the continuous improvement strategies, from inception through to implementation
• Bringing experience to lead the questioning of existing business processes to identify pinch points and use best practice thinking and methodologies to land effective positive change
• Shaping and driving delivery through effective problem solving and practical application of Lean
• Carrying out root cause analysis and identify trends in order to make recommendations to improve the end to end customer experience
• Identifying and escalating risks, dependencies and issues that could threaten delivery
• Supporting the review and sign-off of deliverables and documentation
• Providing reports to be shared with the client on the Continuous Improvement activities being undertaken with a glide path to delivery and the efficiency savings generated
• Create a positive attitude and questioning culture within the organisation to facilitate acceptance of change and new business processes.

• Strong analytical skills with ability to identify root cause(s) and continuous improvement initiatives using Root Cause Analysis (RCA) tools such as Fishbone, 5 Whys, SIPOC etc.;
• Experience of successful influence and engagement influence of Operational Managers through the lifecycle of CI projects.
• Excellent communication with strong reporting skills, with the ability to present data and findings in a clear and concise format.
• Excellent knowledge of continuous improvement methodologies (Lean, Six-Sigma etc)
• enabling self-sufficiency and autonomy in process improvement
• Strong personal impact and influencing skills with a proven ability to engage people to work with you and each other
• Ability to train, coach and lead
• Excellent written, verbal communication and presentation skills
• Attention to detail
• Planning and organising
• Strong numeric ability, with experience in manipulating and analysing large data sets
• The ability to investigate and interpret business / customer requirements in order to support project requirements and scoping documentation;
• Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate
• Effective time management skills with proven ability to manage multiple tasks effectively.
• Proficient in the use of Microsoft Office Suite
• Knowledge of defined benefit administration is desirable

Benefits

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC