Business Operations Support Engineer

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you will do

• Executing and automating operational processes

• Providing second-level support for the product

• Performing root cause analysis for production issues

• Investigate and identify causes of technical issues escalated by Customer Support

• A strong passion to contribute improvements and optimize the Cloud Service Operations Center

• Ability to read and understand complex shell, Java scripts

• Ensure resolution of IT requests in timely manner

• Manage escalated issues

• Actively participate in all IT compliance related activities

• Maintain all relevant IT documentation on day to day basis

• Perform daily checks of IT infrastructure to ensure proactive resolution

What experience you need

• Bachelor s Degree or equivalent experience

• Minimum 3 to 5 years of experience IT support

• 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.

• 2+ years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.

• Customer service oriented with good problem solving attitude

What could set you apart

• Exceptional collaboration skills, thriving in a team environment.

• Excellent communication skills, with the ability to express technical concepts clearly.

• Working knowledge of databases, SQL, Big Query, Jenkins.

• Atlassian tooling ( ex: Jira, Confluence, and Github)

• Monitoring tools like datadog, Splunk etc

• Diligence, attention to quality, and timely delivery

• Bonus: Experience in Operations, Project Management, Quality Assurance, Business Analysis, Consulting, or other technical customer-facing roles.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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