Project Manager

Overview About BU: PIE specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client s unique objectives. Why we are looking for you: Rich experience delivering Digital marketing projects for multiple clients Deep understanding of client engagement and servicing delivery models including SLAs/commitments, SOW process, and client / vendor management. Practical experience in applying industry best practices for software delivery, project planning tools (Microsoft project, JIRA, VSTS) and techniques Understanding of client specific solution approach, scope, and functionality for marketing solutions - feeds, APIs, subject areas, aggregates, including frequency of updates, alerts/monitoring/audit processes, campaign templates, CRM reports (ops and MROI), and analytical models and operations In depth knowledge of CRM solution components (ETL / Messaging/ Campaign management /Reporting/Modeling tools) as it relates to formulating an MPP/PLM structure in PLM tools (Epics/US) Hands on experience delivering projects in SDLC - Waterfall, Iterative and agile methodologies. Experience managing client & internal stakeholders Experience in implementing and improving technical process adherence and quality of project by implementing engineering and quality metrics Live by our core values every day - Passion, Accountability, Global culture and Inclusion What you will enjoy in this role: Be a part of world class organization - Contribute to creating and shaping a world class CRM Project Management organization that manages cutting edge CRM projects to help brands focus on their goals and optimize towards success. Manage Project delivery - The primary responsibility of the Project Manager is to manage the end to end delivery of projects within the approved timelines, budget and scope. In this key role, the PM develops partnership with the program stakeholders to plan and design the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action, tracking service metrics, managing budgets, defining and running the programs governance arrangements, ensuring project execution excellence . Manage stakeholder relationships - The project manager will develop and maintain productive working relationships with peers, team and organizational role players to achieve project success Drive outcome-based performance - The project manager translates great technical ideas into actionable plans to balance the project needs and help client achieve their goals Ensure operational efficiency - Champion the adoption of best practices and Epsilon standards to drive operation effectiveness. The manager implements and uses governance, compliance procedures and processes effectively to identify and manage risks. Behavioral Skills - Act as role models for the Delivery team, leading by example to drive client focus and satisfaction. The project manager needs be able to lead in a dynamic, fast paced environment demonstrating problem solving and conflict management skills. The manager should be able to build effective teams, instilling a sense of trust and driving results with personal accountability. Responsibilities What you will do: Responsible for driving successful project delivery in partnership with the program stakeholders Establish high level project plan including complete estimates, resource forecasts/levels for delivering end to end scope Define operating /engagement model and drive governance to ensure project execution excellence Effective on-boarding of internal and external project teams Track and report project level score cards against key metrics like effort, resource utilization, project milestones, budgets, defect management to internal stakeholders in an accurate and timely manner Manage risk and issue identification, tracking and reporting Effective management of scope and change request process Create and maintain comprehensive project documentation and artifacts Manage stakeholder relationship and communication Conduct project review meetings with stakeholders Drive high client satisfaction by establishing processes to consistently meet / exceed client SLA, drive operational efficiencies, compliance, and quality Constantly and consistently monitor account and solution health relative to SLA commitments Establish and ensure clear acceptance criteria and deliverables across the project phases and facilitate the same with internal stakeholders Effectively lead and manage a global cross-functional team to drive successful project completion Enable and champion project methodology standardization and industry best practices. Qualifications 4-year Marketing, Computer Science or equivalent degree 13+ years professional experience in IT Service industry. Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development, implementation, and support. Experience in both project delivery & managing on-going support for multiple accounts. Deep knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc.) and Digital Content Management products Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers Ability to influence and/or implement project management tools (Jira, VSTS, MS Project, SharePoint etc.) and processes for efficient delivery Sound knowledge of CRM technologies and tools - Adobe, Unica, Informatica, Python, AWS, Redshift, Analytics and reporting tools etc. Ability to work effectively in a dynamic, fast paced and often changing environment and under significant deadline pressures Have strong problem solving and negotiation skills in a client-facing environment to drive a project s successful completion Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: industry) company groups Strong organizational skills and interpersonal skills. Strong presentation and communication skills Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That s why our work-world, aptly named YOUniverse is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.