Information Systems Technician 2

Overview About BU: At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through disruptive technology across Epsilons platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By embracing the latest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of transforming our digital business and capturing new opportunities. Summary: As a Information Systems Engineer 2, you will spearhead infrastructure design initiatives within an enterprise IT organization, delivering solutions aligned with business objectives. This role demands comprehensive oversight of full-stack services, including cloud, design, network, operating system, operational integrations, and virtualization platforms, to support product development teams effectively. We are seeking a highly skilled and proactive System Administrator with strong expertise in both Windows and Linux environments, as well as advanced automation knowledge using Python, Ansible, and Terraform. The primary responsibility of this role will be to lead automation initiatives, identify automation opportunities, and develop processes to improve efficiency across both platforms. The ideal candidate will bring leadership skills, deep technical knowledge, and the ability to drive automation projects to optimize server and infrastructure management. You will lead integrated project activities, encompassing feasibility studies, scope definition, timeline management, and task allocation. Your responsibilities will involve designing and executing infrastructure solutions, driving provisioning, orchestration, and ensuring seamless technical engagements for cloud and on-premise implementations. With deep expertise in Cloud and On-prem technologies, you will guide the success of complex projects and foster robust infrastructure service delivery. Responsibilities Strategic Design Implementation: Architect scalable, secure, and reliable cloud platforms and services, adhering to industry best practices. Collaborate with cross-functional teams to define requirements and translate them into strategic technical solutions. Infrastructure Automation: Develop and oversee Infrastructure as Code (IaC) templates and automation scripts using Terraform, Ansible AWX, AWS CloudFormation, ensuring consistent and efficient cloud resource management. Cloud On-prem Integration: Lead the deployment, configuration, and maintenance of cloud infrastructure, employing automation to streamline processes. Drive continuous innovation to enhance the scalability and performance of production infrastructure. Policy Compliance Oversight: Enforce company and industry standards in system administration. Oversee the implementation of security tools and system endpoint security policies to ensure compliance and data protection. Project Leadership: Manage the lifecycle of complex infrastructure projects, including network integrations, data center builds, and hardware refreshes. Act as a key liaison between stakeholders and technical teams to ensure project success. Performance Optimization: Utilize monitoring tools to track system performance, diagnose issues, and implement optimizations. Lead efforts to improve system reliability and efficiency across the organization. System Administration: Oversee the administration of Windows (Windows Server 2012, 2016, 2019) and Linux (CentOS, Ubuntu, Red Hat) server environments, ensuring high availability, reliability, and optimal performance across multiple platforms. Automation Strategy: Identify and drive automation opportunities across both Windows and Linux systems to streamline server provisioning, configuration management, monitoring, patching, and software deployment. Automation Development: Design and develop automation solutions using Python, Ansible, and Terraform to simplify complex workflows, reduce manual intervention, and improve operational efficiency. Infrastructure as Code (IaC): Implement Infrastructure as Code (IaC) using Ansible AWX, Python Terraform for managing cloud infrastructure (AWS, Azure, Google Cloud) and on-premises resources. Cross-Platform Integration: Ensure seamless integration of Windows and Linux environments, developing and implementing cross-platform automation solutions that support business operations. Process Improvement: Continuously analyze existing processes to identify areas for automation, providing recommendations to improve productivity and reduce operational costs. Collaboration: Work closely with DevOps, Engineering, and Application teams to define automation requirements and integrate automation tools into development and deployment workflows. Monitoring Troubleshooting: Oversee server performance monitoring, proactively identify potential issues, and provide solutions to resolve problems across both Windows and Linux environments. Documentation Knowledge Sharing: Create and maintain comprehensive documentation on automation processes, system configurations, and troubleshooting procedures. Share knowledge and best practices with team members. Security Compliance: Ensure all automation processes and system configurations comply with company security policies and industry standards. Qualifications EXPERIENCE REQUIRED: Technical Delivery: Minimum 3-6 years of experience in delivering technical projects with at least 4+ years in public cloud environments (AWS, Azure preferred). Agile Methodologies: Experience in leading projects using Agile Development Practices, fostering collaboration, and iterative delivery. Communication Collaboration: Strong oral and written communication skills. Ability to lead cross-functional teams, provide mentorship, and cultivate a collaborative team environment. Security Automation Expertise: Proven experience in configuring security tools, implementing endpoint security policies, and scripting automation (preferably in Python, PowerShell, or Bash). Technical Proficiency: In-depth knowledge of infrastructure technologies, including network, data center, hardware, and software. Expertise in troubleshooting complex issues in Windows and Linux environments. Emerging Technologies: Stay abreast of emerging infrastructure technologies and best practices, driving innovation and strategic growth within the organization. Extensive experience in Windows Server administration (Windows Server 2012, 2016, 2019). Proficiency in Linux server administration (CentOS, Ubuntu, Red Hat). Strong hands-on experience with automation tools such as Python, Ansible, and Terraform. Solid experience in Infrastructure as Code (IaC) with Terraform for provisioning and managing cloud infrastructure. In-depth knowledge of key Windows technologies (Active Directory, DNS, DHCP, IIS, Group Policy). Expertise in Linux services (Apache, Nginx, MySQL, Postfix, etc.). Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation integration. Strong experience with configuration management tools like Ansible. Proven leadership skills with experience managing a team of system administrators. Ability to troubleshoot and resolve complex system, application, and network issues in both Windows and Linux environments. Strong communication and collaboration skills to work effectively with cross-functional teams. Preferred Qualifications: Certifications such as Microsoft Certified: Windows Server, AWS Certified Solutions Architect, Red Hat Certified Engineer (RHCE). Familiarity with containerization technologies such as Docker and Kubernetes. Knowledge of monitoring tools (e.g., Nagios, Prometheus, ELK Stack) for system performance and log management. Good to have experience with CI/CD pipelines and automating workflows within DevOps practices. Understanding of Git or other version control systems for managing code changes. Knowledge of security best practices in system administration and automation. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That s why our work-world, aptly named YOUniverse is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.