Epsilon - Senior Manager - Account Management (10-15 yrs)

About BU:

- The Mid-Market Operations team delivers on the human promise of our powerful platforms.

- It's a thoughtful balance of human and machine; conscientious ad ops specialists executing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work.

- On a path of continuous improvement, the team passionately performs to accountable standards and energetically pursues self-development for mastery in the face of a fast-changing technology landscape.

About Epsilon Digital:

- To get digital media personalization right, you need to not only identify your customers online, but also deliver relevant messages to them, based on their real-time behaviors and preferences and then prove it's worth the budget.

- Epsilon Digital makes it all possible.

- Epsilon Digital is a Performance-based, 1:1 personalized digital media at scale.

An Integrated end to end solution by:

- People-based identity.

- Performance based outcome.

- True 1-1 personalized creative.

- Real time decisioning and optimization.

- The Epsilon digital solution has been sold to hundreds of clients in North America and Europe for over a decade.

- We launched Epsilon Digital in APAC in 2022 and we're now poised for the next phase of growth looking for new talents to meet this goal!.

What will you do?

- Epsilon Account Managers are experts in digital technology.

- They leverage their technical capabilities, commercial acumen and knowledge of the products to design and deliver actionable creative/product strategies and solutions bespoke to each Client partner.

- This involves launching new clients onto the Epsilon Digital platforms by managing and coordinating across all departments within the Epsilon Digital business.

- We are always looking for ways to automate to innovate whilst providing our clients with excellent service and support.

- An Account Manager at Epsilon is a unique and hybrid role within our company that combines aspects of digital technology, product and creative specialization, as well as business analysis and client management.

The role:

- Lead the Account Management function for the APAC region.

- Manage a growing team of Account Managers and Account Manager Specialists.

- Leading client integration onto the Epsilon Digital platform: designing, developing and implementing creative and technical solutions based on client and business requirements.

- Effectively manage own portfolio while providing support to Cross-Teams (+10 departments) in growing and retaining our client business through the provision of first-class service and implementation of innovative digital marketing strategies.

- Attend regular client meetings and build relationships with key decision makers.

- Understand client goals and ensure goals are met.

- Ensure that Quarterly Business Planning convey results that champion digital marketing and its impact on a client's overall success.

- Work successfully alongside the Commercial and Operations teams - from Sr. Leadership to new joiners.

- On-going support and optimisation of existing clients.

- Establishing and cultivating relationships with clients' teams.

We are looking for people who:

- Have 10+ years' experience, ideally in client-facing digital roles.

- Demonstrate a mastery of cross-team management across internal & external stakeholders.

- Experience building teams and developing direct reports into valuable contributors to the business.

- Relevant experience with project management processes and dependency tracking.

- Comfortable interfacing with Sr. Leadership - can explain and objection handle without concern.

- Experience in workflow management tools, RACI documentation, resource planning & budgeting processes.

- Is highly motivated, organised, positive and team focused.

- Possess expert communication skills, verbal and written.

- Are truly excited by what we do here at Epsilon.