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75 EPIQ Systems Jobs
Collections Analyst
3-8 years
₹ 5 - 8.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Collections Analyst
EPIQ Systems
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Its fun to work at a company where people truly believe in what they are doing!
Job Description:
Job Description
Job Title: Collections Analyst
Epiq Company/Division: Epiq Collections
Department: Finance
Location: Corporate - Hyderabad, India/Remote
Reports To: Director - Collections
Position Overview
The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.
Job Title: Collections Analyst
Epiq Company/Division: Epiq Collections
Department: Finance
Location: Corporate - Hyderabad, India/Remote
Reports To: Director - Collections
Position Overview
The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.
Job Responsibilities
- Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications
- Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners
- Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts
- Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure
- Research and reporting of payment history as requested by client or Epiq personnel
- Assist in the creation of collections process documentation as needed
- Provide specialized custom reporting specific to clients on a monthly or ad hoc basis
- Trend analysis of accounts to understand payment frequency, billing submission status, and overall health of the account
Qualifications and Skills
- 3+ years experience working in a business-to-business collections environment
- Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
- Must be able to adapt given the cultural barriers by adjusting your communication style to accommodate our preferences (US Based Communication). Will need to formulate complete, clear, and understandable emails as we are a global company.
- Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
- Speak and understand clearly for phone calls. Be able to make international phone calls.
- Be able to analyse all data related to a customer account and know the correct action to take based on the circumstances. We have had issues in the past of customers mentioning services issues, being on a payment plan, or asking for help, but the analyst doesn t understand and keeps sending a regular email ignoring the customers concerns. This can create business relationship issues.
- Excellent attention to detail
- Strong problem solving and analysis skills
- Excellent verbal and written communication skills and interpersonal skills
- Positive attitude and strong customer focus
- Ability to thrive in a fast-paced business environment
- Demonstrated capability to analyse business processes
- Independent thinker with high initiative
- Able to work in stressful situations
- Ability to manage multiple concurrent activities
- Advanced skills with Microsoft Excel and Word preferred
- SAP experience ideal but not required
- Critical and analytical thinking. This is very important for this position. Will need to be able to act on whatever the client is providing in the email. Will need to be able to determine which internal team they should loop in depending on what their issue/concern is.
- Be able to research and analyze payments, bank statements, checks, wire, different currencies, etc.
- Research and review an Epiq contract/sow/quote to determine the terms and who the financially liable party is.
- Can multitask priorities. We have a lot of things going at one time and it can be very overwhelming to anyone that cannot take on multiple tasks.
Special Requirements
Work week is 45 hours, plus additional hours as required to meet business requirements.
Work week is 45 hours, plus additional hours as required to meet business requirements.
!
Employment Type: Full Time, Permanent
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What people at EPIQ Systems are saying
Rating based on 1 Collection Analyst
review
Anonymous · Finance & Accounting
in Hyderabad / Secunderabad
Likes
It helped me enhance my skills and work culture is supre cool 😎 when compared to other corporat &MNC companies.
- Salary - Excellent
+6 more
Dislikes
There is nothing to dislike in EPIQ.
Collection Analyst salary at EPIQ Systems
reported by
11
employees
with 3-8
years exp.
₹5
L/yr - ₹8.5
L/yr
33%
more
than the average Collection Analyst Salary in India
View more details
What EPIQ Systems employees are saying about work life
based on 260 employees
Flexible timing
Monday to Friday
No travel
Day Shift
EPIQ Systems Benefits
View more benefits
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