Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Premium Employer

EPIQ Systems

Compare

3.6

based on 263 Reviews

Video summary

77 EPIQ Systems Jobs

Collections Analyst

Epiq Global

3.6

based on 263 Reviews

3-8 years

₹ 5 - 8.5L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Collections Analyst

EPIQ Systems

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Software Configuration Management Customer Service Excel Research Medical Billing

+ 3 more

Job Description

Its fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Description
Job Title: Collections Analyst
Epiq Company/Division: Epiq Collections
Department: Finance
Location: Corporate - Hyderabad, India/Remote
Reports To: Director - Collections

Position Overview
The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.

Job Responsibilities

Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications
Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners
Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts
Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure
Research and reporting of payment history as requested by client or Epiq personnel
Assist in the creation of collections process documentation as needed
Provide specialized custom reporting specific to clients on a monthly or ad hoc basis
Trend analysis of accounts to understand payment frequency, billing submission status, and overall health of the account

Qualifications and Skills

3+ years experience working in a business-to-business collections environment
Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
Must be able to adapt given the cultural barriers by adjusting your communication style to accommodate our preferences (US Based Communication). Will need to formulate complete, clear, and understandable emails as we are a global company.
Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage.
Speak and understand clearly for phone calls. Be able to make international phone calls.
Be able to analyse all data related to a customer account and know the correct action to take based on the circumstances. We have had issues in the past of customers mentioning services issues, being on a payment plan, or asking for help, but the analyst doesn t understand and keeps sending a regular email ignoring the customers concerns. This can create business relationship issues.
Excellent attention to detail
Strong problem solving and analysis skills
Excellent verbal and written communication skills and interpersonal skills
Positive attitude and strong customer focus
Ability to thrive in a fast-paced business environment
Demonstrated capability to analyse business processes
Independent thinker with high initiative
Able to work in stressful situations
Ability to manage multiple concurrent activities
Advanced skills with Microsoft Excel and Word preferred
SAP experience ideal but not required
Critical and analytical thinking. This is very important for this position. Will need to be able to act on whatever the client is providing in the email. Will need to be able to determine which internal team they should loop in depending on what their issue/concern is.
Be able to research and analyze payments, bank statements, checks, wire, different currencies, etc.
Research and review an Epiq contract/sow/quote to determine the terms and who the financially liable party is.
Can multitask priorities. We have a lot of things going at one time and it can be very overwhelming to anyone that cannot take on multiple tasks.