Fulfillment Executive

Job Summary:

The fulfilment executive manages the fulfilment/matchmaking of both load and lorry bookings, ensuring smooth process execution, including handling payments and addressing inquiries. The role requires active communication with both parties, offering to cross-sell opportunities, and coordinating closely with the operations team to ensure efficient fulfilment and customer satisfaction.

Key Responsibilities:

• Ensure that processes and procedures are followed smoothly, and timelines are met.
• Fulfill the requirements of new and existing customers by providing load and lorry.
• Build a pipeline and maintain long-term relationships with prospects, creating strong customer connections.
• Collaborate with other teams to ensure seamless delivery of services to clients.
• Receive and manage the allocation of verified loads.
• Perform matchmaking (need to search lorry from the Vahak platform) based on priority.
• Maintain the SLA and KPIs of the fulfilment team.
• Communicate with lorry owners, assisting them in placing vehicles and making booking payments.
• Offer membership benefits (discounts and perks) to lorry owners who still need to subscribe.
• Promote and cross-sell additional services such as GPS, cargo insurance, and membership packages.

Requirements:

• Bachelors degree in Business Administration, Operations, or a related field.
• At least 1 year of experience in the transportation and logistics industry is mandatory.
• Proven experience in customer support or fulfillment roles.
• Sales skills are essential, as the role involves cross-selling and promoting additional services.
• Strong communication and negotiation skills.
• Proficiency in Hindi is mandatory. Knowledge of any other regional languages is a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient in Google Sheets and internal reporting systems.

Benefits:

• Competitive salary with incentive plans based on successful lead conversions.
• Opportunity for career growth within a dynamic team.
• Membership and cross-sell incentives on successfully converting GPS, cargo insurance, and premium services.
• Exposure to a growing industry, with opportunities to work on innovative fulfilment solutions and process improvements.