Lead Business Analyst – SiteCore

As a Lead Business Analyst, you will work closely with our strategists, UX teams, creative designers, technology developers, project managers, and quality analysts to ensure efficient and successful implementation of digital experience programs for our clients.

This role is a critical liaison between the business and technology function, articulating the needs of the business while taking a systemic view of technology enablement, connecting the dots by understanding, articulating, and documenting the ‘why’ (business requirements) to the ‘what’ (functional requirement) and the ‘how’ (technical requirements). Agnostic of technology platform or business function, the ideal candidate will have a proven track record in championing the goals of the business, evaluating, and identifying possible solutions, defining requirements that meet business needs, and collaborating to gain alignment with cross-functional teams to drive successful outcomes for our clients.

Responsibilities

• Strategic: You possess a strategic mindset, demonstrating a keen ability to identify, evaluate, and formulate solutions that optimize operational efficiencies, address business challenges, and align with technology-driven platforms to achieve business objectives and goals
• Forward Thinker: You are continuously thinking about how to creatively solve problems and identify opportunities for improvement
• Collaborative: You have the seamless ability to lead requirements elicitation and prioritization workshops, produce client-facing deliverables, and interface with cross-functional teams, clients, and executive stakeholders, to drive business objectives
• Proactive: You are a self-starter that takes initiative, anticipates, and completes responsibilities in a comprehensive and thorough manner
• Analytical: You have a thorough understanding of how to interpret the client’s business objectives, you leverage insights from various inputs, and have a high level of comfort in complex technology ecosystems, ability to document issues and risks, and identify project efficiencies
• Professional: You lead with integrity and empathy, communicating clearly and effectively while building trust across cross-functional teams and client stakeholders
• Flexible: You excel in workload prioritization and exhibit adaptability, readily adjusting to meet client requirements. Your versatility extends to adapting to diverse business industries, environments, and technologies
• Curious learner: You are an enthusiastic learner, that has a proactive appetite to learn new business processes, underlying technology systems, and related terminology

Requirements

• 8+ years of experience working on enterprise digital initiatives, software development, or related IT projects as a Business Systems Analyst, or in a similar role
• CMS experience - Sitecore
• Salesforce experience is preferred
• Strong understanding and familiarity with enterprise digital platforms such as CRM, ERP, PIM systems
• Strong understanding and familiarity with data interchange across the digital experience thru engagement customer journey, enabled by API Management platforms
• Strong understanding and familiarity with business process definition, and functional areas such as Commerce, Marketing Automation, Content Strategy, Personalization, Customer Service critical to the success of client initiatives
• Bachelor’s Degree or equivalent experience required
• Strong understanding of Agile methodologies and digital design/development lifecycle; experience with Jira/Confluence toolset (preferred)
• UAT and testing experience (preferred)