Urgent Hiring || Team Lead, BPO-Sales

Role - Team Leader

Roles and Responsibilities

Team Leaders is required for ensuring smooth operations and effective team management. Overall, the roles and responsibilities of a team leader include guiding and assisting the team in achieving operational excellence, completing sales outsourcing needs, meeting objectives, and providing exceptional client experiences.

Some Common roles and responsibilities of team leader are:

• Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
• Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
• Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
• Assigning tasks, projects and client assignments based on each team members skill set and workload capabilities.
• Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.

Requirements :-

• Min 1 year experience in Team Handling for outbound sales process in BPO.

6 Days Work from Office.

Maximum Salary - 50KCTC PM