Engineer III Specialist- Network Operations

The Network Repair Bureau (NRB) seeks driven and highly motivated talented individuals to join our team. The NRB operates 24x7 to provide continuous management and support of the wireless network. The Engineer III position is responsible for centralized Tier 1 troubleshooting, operation, and management of the Verizon Wireless Network. As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels.

As an Engineer III, you will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. Additional responsibilities include answering incoming telephone calls to the NRB.

Key responsibilities:

• Performing Triage, fault isolation, and remediation of network events
• Working with external and internal Verizon organizations coordinating and troubleshooting network events
• Providing Timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages.

Where You'll Be Working...
This role will have a defined work location that may include work from home and assigned office days as set by the manager.

What we're looking for

• You're a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

You'll need to have:

• Bachelor's degree or one or more years of related work experience.
• Experience in Microsoft Office (Word, Excel), Google Suite (Mail, Docs, Sheets, Slides), Slack, and general computer skills.
• Previous experience with Remedy, NSP, CNS, and/or other ticketing tracking systems.
• Previous experience engaging with customers, ensuring follow-through for ticket resolution.
• Willingness to work rotating shifts including weekends and holidays
• Demonstrated strong analytical and problem-solving skills.
• Ability to work from 2pm - 11pm local time including weekends and holidays based on the needs of the business.

Even better if you have one or more of the following

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline.
• Knowledge of LTE Networks and 4G to 5G Technologies.
• Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).
• Scripting with Python, No-JS, Perl, or equivalent languages.
• Ability to follow established guidelines, policies, and procedures.
• Ability to work in a high-pressure, dynamic environment and adjust to priority changes.
• Commitment to quality and the ability to work well in a team environment.