Non Voice Customer Service Executive, CSE, Customer Support Agent, CSA

Responsibilities

• Manage and prioritize accounting for customers/inquiry, ensuring all customer inquiries are addressed promptly and professionally.
• Collaborate with internal teams, including debt negotiators and financial advisors, to ensure a seamless customer experience.
• Track and report on email metrics to improve our customer service efforts.
• Maintain accurate customer records, ensuring confidentiality and compliance with industry regulations.

Preferred candidate profile

• Proven experience in handling/assisting accounting for customer, ideally with a focus on emails.
• 2+ years of customer service experience, preferably in debt settlement or debt collection environment.
• Exceptional written communication skills you can explain complex issues in simple terms.
• The ability to perform a role to a defined standard by applying technical & professional skills.
• Ability to work independently and manage your time effectively.
• Familiarity with customer support software and email management tools.
• Must have experience of Advance Excel.

Perks and benefits

5 Days Working

US Shift (7:30 PM to 4:30 AM Mon to Fri)

One Time Meal

Pick & Drop & PF

Lucrative Incentives

Share Updated CV :

Email : darpan@end2endconsultant.com

Call/WhatsApp : 9650078551 (After 4 PM)