eProcurement Tool / Jaggaer Support Executive

We are hiring a detail-oriented e Procurement Tool Support Executive to support and resolve tool related issues for users. This role involves functional understanding all tool activities at supplier, purchaser and end user level. The successful candidate will be a key support for issue resolution faced by suppliers, category managers, and internal stakeholders, ensuring efficient communication and compliance with procurement procedures.

Key Responsibilities:

Supporting Procurement Team Members:

• Support / Issues prior to RFQ publishing
• Support / Issues post RFQ publishing
• Support related to reports
• New user training support

Supporting End Users:

• Issues and support related to login
• Issues and support related to Technical Evaluation
• Issues and support related to Request to Place contract (RTPC)
• New user training support
• Any other additional questions / clarifications from end users

Supporting Suppliers:

• Issues related to registration process
• Issues related to login
• Support for additional users creations
• Support for RFQ bids submission
• Support for Purchase orders / acknowledgements
• Support for Service Entry Sheet creations
• Support for Invoice submissions - Invoice Submission to include the follow-up of invoice submission once the GRN / SES has been.
• Support for invoice resubmission coordination - Invoice resubmission to be provided if any invoice is rejected by the finance team for any reason.

Skills Required:

1. Coordination: Comprehensive knowledge of Jaggaer or any eProcurement Tool functions.

2. Supplier Relationship Management: Ability to manage relationships with suppliers and internal stakeholders.

3. Communication Skills: Excellent communication and follow-up skills.

4. Detail-Oriented: Strong attention to detail in documentation and processes.

5. Time Management: Ability to manage multiple tasks with varying deadlines effectively & efficiently.

6. Problem-Solving: Effective problem-solving skills in the procurement workflow.

7. Collaboration: Ability to collaborate with cross-functional teams.

8. Adaptability: Capacity to adapt to evolving procurement requirements

9. Technology-friendly: Able and eager to learn and adopt new technology and methodology to deliver results

10. End User Knowledge of ERP: Jaggaer or knowledge of any eProcurement Tool is a must, SAP will be an added advantage.

11. Educational Qualification: Any graduate, preferably MBA (Operations)

12. Working Schedule Flexibility: Applicant should be willing to work on non-standard working hours and days as per the client's calendar, the working days can be from Sunday to Thursday, and public holidays can be different compared to what they are for India. On a normal day, tentative working hours: 11 AM to 8 PM IST.

If you excel in a fast-paced environment, possess exceptional organizational skills, and can navigate complex procurement workflows, we encourage you to apply for this integral role in our procurement operations team.