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18 Email Support Executive Jobs
Email Support Executive
Kotak Mahindara Life Insurance
posted 19d ago
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Flexible timing
Key skills for the job
Job Description
Hello,
Greeting from Kotak Life Insurance!
Job Location - Goregaon East
Job Role - Email Process
Contact Person - Sangita Mandal (8369252270)
Email ID - kli.sangita-manadal@kotak.com
KEY RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies
Employment Type: Full Time, Permanent
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Kotak Mahindara Life Insurance Benefits
Comprehensive Insurance Coverage Employee Referral Program Sabbatical Leave Long Service Awards KLAPS 
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