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87 Email Process Jobs in Navi Mumbai

Customer Service Associate (Upselling/ Email/Voice Process)

0-1 years

₹ 3 - 4.25L/yr

Thane, Navi Mumbai

100 vacancies

Customer Service Associate (Upselling/ Email/Voice Process)

Sutherland Global Services

posted 4d ago

Job Description

🌟 Great Opportunity to Kickstart Your Career at Sutherland! 🌟


Position: Customer Service Associate (Immediate Joiners)


Location: Airoli (Work from Office)

Sutherland is offering an exciting opportunity for freshers and experienced professionals to begin or advance their career in customer service. Whether you're a fresher looking to grow or have some experience under your belt, this could be the perfect fit for you!


Key Responsibilities:

  • Provide excellent customer service via email and phone support
  • Upsell services to customers when applicable
  • Follow customer service processes to ensure customer satisfaction
  • Multitask, prioritize, and organize work effectively

Qualifications:

  • Freshers: HSC or Graduate with excellent communication skills
  • Experienced: Minimum 6 months in customer service or a similar role
  • Strong verbal, written, and interpersonal communication skills
  • Ability to work well in a team environment

Salary & Benefits:

  • Salary: ₹16,000 to ₹28,000 per month
  • Travel Allowance: ₹3500
  • Performance Incentives: ₹0 to ₹2,750
  • Rotational Shifts: 24/7 Shift including night shift with 2 rotational offs

Eligibility:

  • Candidates should be residing within the designated travel boundaries (Sion to Dombivli, Wadala to Panvel)
  • Pursuing candidates are not eligible
  • Some specified railway stations have a cut off of 1.5 kilometers Panvel,
  • Kalyan and Dadar station
  • Only candidates residing within the designated travel boundaries can apply

Why Join Sutherland?

  • Work with a globally recognized company
  • Gain professional experience and enhance your communication skills
  • Access to career growth opportunities
  • Attractive salary package with performance incentives

How to Apply:
Send your updated CV to namirajaved.fansupkar@sutherlandglobal.com

Contact-

HR Namira-8983201447


Take the first step towards an exciting and rewarding career with Sutherland today!



Employment Type: Full Time, Permanent

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Sutherland Global Services Interview Questions & Tips

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What people at Sutherland Global Services are saying

3.5
 Rating based on 359 Customer Service Associate reviews

Likes

Company culture

  • Skill development - Good
  • +1 more
Dislikes

Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake

  • Job security - Bad
  • +2 more
Read 359 Customer Service Associate reviews

Customer Service Associate salary at Sutherland Global Services

reported by 1.6k employees
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₹1 L/yr - ₹5.5 L/yr
At par with the average Customer Service Associate Salary in India
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