Eloelo - Executive - Customer Lifecycle Management (1-3 yrs)

About Us:

Eloelo stands at the forefront of the creator economy, live streaming & gaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms, and captivating live games. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

- Be a part of a team that thrives on creativity and innovation in the live streaming and social gaming space.

- Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity

- Create at the intersection of RTC, AI, Games, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence

- Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible

- Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

What You Will Do :

- Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.

- Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.

- Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.

- Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.

- Employ continuous experimentation to enhance value propositions and streamline execution processes.

- Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.

- Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.

- Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

- 2-3 years relevant experience in leading and driving customer funnel initiatives

- Proven track record of successful growth campaigns

- Expertise with CRM tools such as CleverTap, Zendesk, MoEngage, Hubspot etc

- Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc

- Being comfortable with working in a dynamic and diverse work environment

- Highly analytical thinking and ability to analyze and interpret wide variety of data

- Ownership and self-driven mindset

If you're ready to be a part of a groundbreaking journey and contribute to the success of Eloelo, apply now! Let's redefine the future of live streaming and social gaming together.

Eloelo is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.