Senior/ Associate - Medical Information

• Manage successful relationships within compound and cross-functional teams.
• This role may work across regions and geographies, as well as with alliance partners and vendors, to ensure quality deliverables.
• Manage a global portfolio of Medical Information responses according to appropriate procedures. This includes, but is not limited to:
  • Medical letters
  • FAQs
  • Slide kits
  • Literature searches
  • Publications
  • Webpages
• Respond to unsolicited verbal and written Medical Information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
• Meet or exceed customer satisfaction objectives.
• Utilize customer insights to drive the Medical Information strategy.
• Incorporate an omnichannel content strategy to deliver Medical Information to customers within their preferred channel for a specific compound or set of compounds, depending on lifecycle.
• Participate in ongoing comprehensive product/disease area training to affiliate and call center
  partners, serving as the Medical Information expert within area of responsibility.
• Provide staffing support and expertise at the Medical Information booth at scientific congresses.
• Provide coaching on specific deliverables and/or processes and participate in transformational initiatives.

Educational/Previous Work History Background:

• Bachelor s Degree in healthcare profession with at least 2 years of industry experience, OR
• Bachelor s Degree in healthcare profession with at least 2 years work experience in designated therapeutic area or similar role, OR
• Master s Degree in a healthcare profession, OR
• PhD with work in designated therapeutic area.

• Demonstrated mastery of written English and professional verbal skills in English.
• Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
• Ability to assimilate and communicate large volumes of medical information in an unbiased manner.
• Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers.
• Adaptable to newly emerging technologies (including but not limited to, medical information resources, medical information content management systems, medical information delivery systems, field-based medical delivery systems, customer interaction analytics and customer management systems, etc.)
• Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates).