Commercial Omnichannel Operations - Leader

• Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.
• Work closely with stakeholders to ensure expansion and penetration of Omni use-cases across commercial & sales ops functions
• Create a framework for communication, project management and execution across BUs to help drive best practices
• Take ownership of design, development, maintenance and operations
• Be a mentor for team members, and drive upskilling plans for LCCI team
• Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed
• Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners
• Drive standardization, automation agenda across business units to help scale the delivery operations

Strategic growth and thought leadership

• Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes from LCCI for NBA / NBE / Omni solution and contribute to the Omni practice excellence
• Integrate working model within and across Omni channel practice and where possible, across other LCCI teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of LCCI capabilities
• Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes

Required Skills and Expertise:

• bachelors Degree with 14+ years of relevant experience in an allied functions such as: BI, data analytics, Omnichannel, integrated marketing, supporting Pharma/Lifesciences Commercial or Medical ops internally or in consulting; at least 8+ in leading teams
• Proficiency in SQL, R/Python or SAS, AWS, BI platforms, CRM, customer 360 tools
• High level of motivation and a strong desire to find creative solutions to challenging situations
• Demonstrated ability to enforce business rules and policies in a constructive but disciplined manner
• Strong track record of leading cross-functional teams to deliver and delivering complex cross functional projects
• Substantial analytics experience and understanding of complexities in specialty markets, medical landscape, and US pharmaceutical business
• Proven ability to rally resources to achieve project and business results

Education

• masters degree in management/ pharmaceutical or a related field from a premium college