Business Analyst

Requirements Elicitation of PMO assigned Projects

• The Business Analyst is responsible for eliciting and translating business requirements from internal customers (business users) into functional and non-functional requirements to be used by software development teams or vendors in support of delivering the technical solutions to meet the business objectives. Solutions include Information Technology based solutions from low to high levels of complexity.
• Works as a liaison between business users and technical staff to facilitate communication and ensure an understanding of the requirements.
• Participates in the development or procurement process as the requirements liaison between the business customer and the development team and/or vendor.
• Translate business needs into system requirements and change requests by working closely with project sponsors and business owners to understand business processes and recommend innovative solutions.
• Applies best practices and established standards to elicit, analyze, document, validate and communicate requirements, business processes, and business rules.
• Applies best practices and established standards to manage requirements artefacts throughout the development/procurement lifecycle.
• Coordinates requirements clarification and resolution of issues/concerns identified by all stakeholders, and updates requirements artefacts to reflect the resolution.
• Documents the technical design of business systems solutions.
• Designs or prototype components such as the user interface, reports, workflows, etc. to effectively translate business requirements into functional requirements for developers or support vendors.
• Assimilates, integrates, and interfaces technical knowledge with business/systems requirements.
• Business Intelligence: responsible for applying business process knowledge and data analytics to develop, recommend and communicate timely, accurate, relevant, and actionable insights to support business decisions and objectives.
• Uses knowledge of business and data to discover and/or anticipate problems or opportunities where data can be leveraged to address the need.
• Asks probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management).
• Documents reporting and BI requirements to facilitate the translation of technology solutions to meet the defined business objectives.
• Conducts verification of IT solutions to ensure user requirements and business value is achieved.
• Work closely with training managers and facilitators to define requirements to deliver the training to support the business needs.
• Organise and lead productive meetings with focus on stakeholders satisfaction.

Team Management and Development of People:

Required to supervise cross functional teams seconded to handle project related assignments such as User Acceptance testing, requirements analyses etc. for projects with long duration, the incumbent may be required to administer Performance Management Review updates for assigned testing staff during the year.

Ensures the development and maintenance of technical skills, knowledge of bank products/services, policies and procedures to ensure service quality standards of IT and Business users.

Initiative and Productivity

• Ensure that all system management policies and procedures employed by the bank are used and adhered to.
• Demonstrate service sensitivity in assisting and ensuring that technical decisions minimizes negative impact on the end users and our customers.
• Provides expert knowledge representation of the IT unit in cross-departmental project teams, providing a high level of IT consultative services during the project initiation and implementation process where creative, innovative and insightful technical guidance in the area of specialty is required.
• Understand which resources would be appropriate to help define and validate both requirements and specifications within a given project/product scope.
• Spearhead technical solution that will drive innovation and improvements that will result in changes to current methods, procedures and processes for the business as follows:
• Actively research and test new technologies to drive business recommendations through project or business case proposals.
• Drive innovations or improvements in specialty areas.
• Collaborate with intra and inter departmental peers to understand challenges or opportunities and design solutions to address.

Minimum Qualifications

Education

• Bachelors degree in Computer Science or a related technical discipline
• Completion of formal training in Business Analysis; including Requirements Elicitation and User Acceptance Testing
• Completion of formal training in Project Management Certification (e.g. PMP )

Experience

• At least three years’ experience as a Software Development Lead
• At least three years’ experience providing Business Analysis for Software Implementations with focus on IT and technical projects; specifically, in the areas of requirements elicitation, user acceptance testing and business case review and documentation
• Strong knowledge of IT infrastructure technologies
• Application development in multiple technologies
• Proficient in MS Office (Word, Excel, PowerPoint, Visio & MS Project) and related productivity tools

Competencies and Know-How

Functional Competencies

• Must possess expert knowledge of the banks products and services, with the ability to understand the operational setup and maintenance required for the delivery of these services to the customer.
• Must possess expert knowledge in the functionality of the critical software applications used by the bank.
• Through understanding of the bank’s computer operating environment and suite of implemented applications.
• Demonstrated knowledge and experience in information management tools/product suites and best practices, and demonstrated leadership in establishing and enforcing information management disciplines, governance and standards.
• Demonstrated knowledge and experience in the support and management of and/or directing the support and management of complex business critical systems and applications across multiple business processes and technologies.
• Strong understanding of the software development lifecycle process, production acceptance, project management, database technology, and operating system components.
• In-depth understanding and demonstrated experience applying IT systems management disciplines.
• Excellent analytical skills with high attention to detail as well as the ability to focus on the overall objective of a given task/project and strong understanding of technology solutions and systems integration.
• Comprehension of the business impacts of applications running on various platforms and how they support the business
• Strong knowledge of application development technologies and experience managing diverse teams.
• Demonstrated experience and working knowledge of technical and business issues in all of the following areas: Application development and support, Software Development Life Cycle (SDLC), Operations/Production support including incident/crisis management and root cause analysis.

Behavioral competencies

• Self-starting with the demonstrated ability to learn new technical concepts quickly, and documented experience of strong planning and organisational skills; must be highly motivated, responsible, possess initiative and have above average problem determination skills.
• Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal and external partners and clients.
• Effectively communicate with many levels of the organization, business stakeholders/SMEs, project managers, developers, system architects, quality assurance, operations, etc.
• Good customer service and well developed interpersonal skills.
• Ability to learn quickly and manage multiple priorities in a fast-paced and rapidly changing environment.
• Sound time management and organisational skills, and the ability to consistently meet deadlines in a fast-paced environment