Associate SaaS Operations Engineer - Trainee

Overview

Seasoned Windows and Mac helpdesk support specialist with excellent communication and technical skills for supporting local and remote employees.

What you will do:

• Build and deploy customer-facing SaaS environments using various automation tools like terraform, CloudFormation etc.
• Support and manage incident management process (including Sev1\Sev2 escalations) and drive troubleshooting activity related to incidents/problems within SaaS infrastructure and applications.
• Deploy, Build, maintain and provide support to development servers and Java based application implementation.
• Provide L1\L2 troubleshooting and support on (Windows, Linux) server management and server applications.
• Manage and Enhance system and application monitoring, notification, and response across hosted environments.
• Provide support to enterprise clients internal associates related to technical and operational aspects of Edifecs SaaS solutions.
• Collaborate with internal implementation, support, engineering operations teams as well as customer contacts to drive troubleshooting/incident response activities for Edifecs SaaS environments.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics and train others
• Practice on appropriate IT Security controls when working with sensitive data. Monitor adherence to IT Security controls policies by associates working with Edifecs SaaS environments.
• Develop and deploy checks and balances to proactively manage hosted applications on a daily basis.
• Document workflows and standard operating procedures and manage knowledge-transfer sessions to ensure procedures are operational.

What you will bring:

• Basic Knowledge of public cloud services operations (AWS, Azure, other).
• Initiative is a must; must be enthusiastic about learning new technologies/products and evolve effective ways for troubleshooting. Must be a team player and provide technical assistance to team when required.
• Windows Linux O/S knowledge
• Python, Shell Scripting , bash scripting knowledge
• Knowledge of relational databases (MS SQL Server, MySQL, other)
• Knowledge of Java based applications, web applications etc.
• Basic knowledge of networking would be an added advantage.
• Scripting knowledge to write complex scripts to automate various workflows.
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks.
• Ability to adapt to 24*7 work environment.
• Strong verbal and written communications skills.