Customer Service Executive

Iba Cosmetics is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customer's expectations. An Iba Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Iba customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers by answering their queries, recommending the right products, helping with product selection, answering Instagram Direct Messages and correcting pre and post-sale problems by working with other Customer Service team members. Associate will communicate with customers primarily via Whatsapp chat / direct chat or phone and utilize a variety of software tools to navigate customer accounts, website and other Microsoft software to provide solutions to customer in a fun, and interesting way.

BASIC QUALIFICATIONS:

A successful Customer Service Associate will have the following skills:

Computer Skills:

• Ability to use a desktop computer system and a smart phone
• Familiarity with Instagram, Facebook, Whatsapp, Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, company websites, and competitor websites

Communication Skills:

• Ability to communicate correctly and clearly with both internal and external customers in English and Hindi
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response in English

Interested and excited about answering customer queries and helping them with product recommendations and selection

Interested in beauty and cosmetics products personally in order to be able to comprehend Iba's product portofolio and gain in-depth expertise

Problem Solving Skills:

• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• Strong time management skills
• Action oriented and self-disciplined
• Organized and detail oriented
• Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus:

• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions and help the customer place online orders

Preferred Qualifications:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service and inherent familiarity with social media. We also require a minimum undergraduate degree (Bcom, BSc etc.) plus one or more years experience in related Customer Service positions.