Senior Process Manager

SPM Roles & Responsibilities include;

• Implement marketing automation campaigns using Pardot tool by identifying segments, setting up campaigns, emails, landing pages, and forms/form processing
• Build Lead Nurture Campaigns in Pardot
• Participate in consultation calls to provide solutions for complex customer journeys
• Perform Peer QA and Self QA of campaign assets as per campaign timelines
• Adhere to internal campaign management process and SLAs
• Actively research on solutions to optimize campaigns
• Build SF Reports to track campaign performance
• Troubleshoot issues identified in campaign performance and metrics
• Perform A/B testing, monitor campaign performance and lead optimization efforts
• Conduct periodic Best Practice Sharing sessions for the rest of the team on new solutions/issue resolution etc.
• Communicate with stakeholders - current status of WIP campaigns, ad-hoc projects or tasks, work with upstream teams to eliminate blockers for launching campaigns on time.

CRITICAL --

• Campaign management, planning a marketing program, and designing a campaign
  • Sending Deliveries: Email Template setting, ensuring deliverability & execution
  • Segmentation: Managing recipient data, filtering conditions and combining query results along with application of standard exclusions
  • Executing Campaigns: Configuring approval cycles, proof validation and final execution of campaign workflow.
  • Should have prior experience on creating Advanced Campaigns; A/B Testing, designing multi-channel & Cross-channel campaigns and event triggered recurring campaigns.
  • Creating personalized email & conditional content, managing subscription & targeting subscribers
  • Creating forms and form handlers and testing them adequately for SF sync
  • Post Campaign Analytics & Reporting; Delivery & Campaign reports, measuring campaign results.

Technical Skills

• 6+ years of experience on Marketing Automation platforms (eg. Pardot, IBM UNICA, Oracle Eloqua, Marketo)
• Mandatory 4+ years of experience on Salesforce Pardot
• Must have Pardot Specialist Certification; Pardot Consultant certification will be added advantage
• Has adequate to SF CRM and able to troubleshoot sync issues between Pardot & SF CRM
• Should have worked on Pardot B2B Marketing Analytics
• Good knowledge of HTML, CSS, JavaScript
• Exposure to RDBMS/ SQL/Web-Services
• Tableau experience would be added advantage
• Adept at building complete engagement flow involving multiple lead-sources viz web-form, purchased list, leads from social media campaigns
• Adept at setting up complex automation rules and lead scoring & grading models
• Has ability to work in a high-energy, quickly changing, and demanding environment
• Should have excellent communication and project management skills and be able to interface directly with clients and higher management.
• Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies.